In this episode, we dive into conversation techniques to assist you in having more effective starts.  Emotional intelligence begins with learning how to have challenging conversations. Emotionally intelligent leaders are able to utilize a gentle start-up approach to create psychological safety the moment a conversation begins. This technique allows for individuals on the receiving end put down their guards, to feel safe enough to engage, and have more facilitative conversations. 

F.A.N. formula
1. FEELING - describe YOUR feeling not stating what the other did when you begin
2. ABOUT - describe facts about the situation and what might be causing you to feel this way
3. NEED - express a need and emphasis how things may be different if this need is met.

Check-out/Close-out Statements:
As soon as you complete the FAN formula, allow a chance for the other person to engage by inviting them with a check-out/close out statement and question.

Check-out/Close-outs examples:
"How does that sound?"
"Did that make sense?"
"What are your thoughts on what I just shared?"
"How are you feeling right now?"

Hope you can begin practicing this to elevate your Emotional Intelligence to the next level. If you'd like to learn more, visit our website and download the free 5 Traits of an Emotionally Intelligent Leader here: WEBSITE

Be well,
-Dr. Mat

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