Wow, what a difference: make it a Cineworld night! This episode of the Multi-Site Masters is a true blockbuster! At least, in the context of the movies as our guest is Shaun Jones, Vice President of Operations and Company Director (UK & Ireland) at Cineworld Cinemas Ltd. It operates over 100 cinemas across the UK…

Food sustainability – stay local, eat local! An interview with Professor Robin DiPietro, Director of the International Institute for Foodservice Research and Education at the University of South Carolina In this episode of the Multi-Site Masters we speak to Prof Robin DiPietro, Director of the International Institute for Foodservice Research and Education at the University…

From flour to the fork – taking a fresh approach at Patisserie Valerie. An interview with Paolo Peretti, Managing Director at Patisserie Valerie. In this episode of the Multi-Site Masters, we’ll be talking to the new Managing Director of Patisserie Valerie, Paolo Peretti, an operator with 30 years’ experience in the food and beverage sector,…

Four keys to live by: bringing a customer-centric culture to life. An interview with Chris Humphrey and Malcolm Ross. This is the second part of our discussion with two Walt Disney veteran leaders. We move on from explaining why the simplicity and intentional design of the organisation’s purpose lay at the heart of Disney’s enduring…

An interview with Chris Humphrey and Malcolm Ross. In this, the 40th episode of the Multi-Site Masters, we speak to two Walt Disney veteran leaders who share how simplicity and intentional design of the organisation’s purpose lay at the heart of Disney’s enduring success and ability to “wow” guests at its theme parks. During our…

Time Management Magic, Casting the Productivity Spells. An exploration with Daniel Mills, Andrew Lawson, Lee Sheldon and Lee Cockerell. Welcome to the latest (and very different) episode of the Multi-Site Masters. This time we focus our attention on the topic of time management and personal productivity. We’re setting this in the context of our new…

ODPs – friend or foe? With Prof Chris Muller. An interview with Prof Chris Muller, Professor of the Practice, at the Boston School of Hospitality. This episode of the Multi-Site Masters sees the return of Prof Chris Muller, (Professor of the Practice, at the Boston School of Hospitality) to give us his insights into what…

The Science Museum: to inspire futures! With Alistair Otto. An interview with Alistair Otto, Operations Director at The Science Museum. In this episode of Multi-Site Masters we speak with Alistair Otto, Operations Director at the Science Museum in London, to explore how he strives to deliver consistently exceptional visitor experiences at the museum. We learn…

Wellbeing for the multi-site manager, with Mel Crate. An interview with Mel Crate, Founding Director, Luminate. Our latest episode of the Multi-Site Masters’ podcast is firmly centred on the topic of wellbeing for the busy multi-site manager (and others!). We’re delighted to be joined by Mel Crate, the Founding Director of Luminate, a wellbeing consultancy working with…

Coffee, Pastries and Operational Excellence, with Gary Cowles An interview with Gary Cowles, Operations Director at Paul UK.   Our latest episode of the Multi-Site Masters podcast features a superb