South Africans are reporting potholes, water outages, failing clinics and electricity problems through every available channel—from ward meetings and municipal hotlines to WhatsApp groups and social media. Yet, despite record levels of public participation, many communities say nothing changes. A new study by the University of Johannesburg suggests the problem isn't that citizens aren't speaking up, but that government isn't acting on the information it receives
Guest: Dr Lesedi Matlala: UJ's governance and public policy researcher