As we all start heading back to office environments, whether that's some of the time or all of the time, what is important to be aware of? What have we forgotten about the benefits and challenges of in-person contact? What has been lost during this time of virtual communication? And how can we get the most from whatever decision you and your team make going forward?

We've done how to initiate dialogue and start well. We've done how to inquire and precisely listen and question. And today, we finish the trio with how to influence. Whether you are trying to get someone on board with your plans, get buy-in to a team initiative or simply communicate an organisational message without accidentally fuelling defensiveness; this episode explores how. 

Moving on from how to initiate conversations, join Michael and Ben as they take their interaction on into the inquiring phase. Whether you are trying to find stuff out, discover more, or simply listen and question with more precision; this episode explores how to facilitate dialogue without imposing, hijacking or taking over. 

Join Michael and Ben for the second part of their conversation about how to initiate dialogue. In this episode we run another demo of a tricky 1-1 feedback conversation, where you get to spot the difference between the two approaches. 

Join Michael and Ben for the first part of their conversation about how to initiate dialogue. Whether it is with someone you've only just met or with someone you have a known for longer, this episode explores how to set the scene, create buy-in and avoid fueling defensiveness.