The American Petroleum Institute is a familiar name to the automotive aftermarket, seeing as API represents the oil and gas industry across America. Some of the work done by API revolves around the licensing, specifications and certifications related to oils. 

Jeff Harmening from API joins the show to contextualize this work, as well as the other elements it touches and what it all means for quick lube shop owners. 

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Fullspeed Automotive recently announced the promotion of Scott Accardo to vice president of operations for SpeeDee Oil Change & Automotive Service. But Accardo's career with this industry began well before that announcement.

At seven years old, Accardo helped vacuum customer cars at his father's SpeeDee franchise, which also happened to be the very first franchise under SpeeDee as a whole. This early exposure to a quick lube setting ultimately led to a decades-long career in the industry. Accardo joins the show to talk about how he got to where he is today. 

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Virginia-based STC Management LLC was recently awarded the 2022 Jiffy Lube "Franchisee of the Year" title. It's an enormous honor for the group, which previously won the title twice before in 2000 and 2007, respectively.

STC Management President and CEO Chris Burns joins the show to talk about the elements that make the group stand out and what the "Franchisee of the Year" honor means to the team. 

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Sara White has been involved with her family's Grease Monkey location in Fort Collins, Colorado, for the majority of her life. It was originally established by her grandfather in 1994. White went from helping around the shop as a teenager to now running the whole operation with support from her sisters and father. 

White joins the show to talk about how she's made the family business her own, and what it's like to run a female-owned shop in a mostly male-dominated industry. 

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Consistent customers are good for business. In the quick lube space, fleets can fit that bill. But acquiring fleets requires a different approach than the average customer, and it's important to have a strategy that works well for your shop. 

In this episode, Howard Koffman joins the show to weigh in. Koffman is the business development manager for fleets at Stonebriar Auto Services, which is a Jiffy Lube franchise. 

Interested in learning more about maintaining fleet accounts? Koffman and several other industry experts share perspectives in "The Fleet Formula" from the May issue of NOLN. The story is also available to read online. 

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In this sponsored episode of the NOLN Podcast, James Weiss, Sales Development Sales Manager for Valvoline Global Operations, spoke with Matt Hudson, Content Director of National Oil & Lube News, about the value that Valvoline can bring to lube shop owners and how the company has invested in building lasting partnerships.

Doug Arnold, senior vice president of Service Champ, spoke with NOLN Associate Editor Hanna Bubser on the trade show floor at iFLEX 2023 in May. In this podcast episode, Arnold discusses the trends he is seeing in quick lube service and what's changing across today's industry. Additionally, Arnold explains how the Service Champ portfolio helps shops find success as they navigate the landscape of expanded services.    

The automotive aftermarket is full of inspiring stories. Despite any challenges that the industry may face, there is seemingly always an underlying theme of resiliency. 

Arnold Gacita is the president and CEO of Petra Automotive Products. He joins the show to talk about Petra Cares, which is the charitable arm of Petra Automotive Products. Petra Cares helps individuals who have aged out of the foster care system become automotive technicians. 

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Troy Bullock with Matrix Imaging Solutions speaks with Matt Hudson, content director at NOLN, about how shop operators can examine and improve their marketing approaches for the spring and summer seasons.

Creating a supportive work environment at your shop benefits everyone, and it provides an avenue for building connection with your employees. Putting in the effort to get to know your employees and how to best support them is well worth it for your shop's success story. 

Deanna Baumgardner of Employers Advantage LLC joins the show to offer guidance on the various aspects of employer and employee dynamics. 

NOLN previously interviewed Baumgardner for the February 2023 issue of the magazine. Read "Is Your Team 'Quiet Quitting'?" on the NOLN website. 

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