Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: Some notes on common challenges building EA orgs, published by Ben Kuhn on December 3, 2022 on The Effective Altruism Forum.
(Follow-up to: Want advice on management/organization-building?)
After posting that offer, I've chatted with a few people at different orgs (though still have bandwidth for more if other folks are interested, as I find them pretty fun!) and started to notice some trends in what kinds of management problems different orgs face. These are all low-confidence—I'd like to validate them against a broader set of orgs—but I thought I'd write them up to see if they resonate with people.
Observations
Many orgs skew extremely junior
The EA community skews very young, and highly engaged EAs (like those working at orgs) skew even younger. Anecdotally, I was the same age or older than almost everyone I talked to, many of whom were the most experienced person in their org. By comparison, at Wave almost the entire prod/eng leadership team is my age or older. (Note that this seems to be less true in the most established/large/high-status orgs, e.g. Open Phil.)
This isn't a disaster, especially since the best of the junior people are very talented, but it does lead to a set of typical problems:
having to think through how to do everything from first principles rather than copy what's worked from elsewhere
managers needing to spend a fair amount of time providing basic "how to be a functioning employee" support to junior hires
managers not providing that support and the junior hires ending up being less effective, or growing less quickly, than they would at an org that could provide them more support
(At Wave, we've largely avoided hiring people with <2 years of work experience onto the prod/eng team for this reason. Of course, that's easier for us than for many EA orgs, so I'm not suggesting this as a general solution.)
It also leads to two specific subproblems:
Many managers are first-time managers
Again, this isn't a disaster, since many of these first-time managers are very smart, hardworking and kind. But, first-time managers have a few patterns of mistakes they tend to make, mostly related to "seeing around corners" or making decisions whose consequences play out on a long time horizon (understandably, since they often haven't worked as a manager for long enough to have seen long-time-horizon decisions play out!). This is things like:
Providing enough coaching and career growth for their team
Giving feedback that's difficult to give
Making sure their reports are happy in their roles and not burning out
The last point seems especially underrated in EA, I suspect because people are unusually focused on "doing what's optimal, not what's fun." That's a good idea to a large extent, but even for many people who are largely motivated by impact, they can be massively more or less productive depending on how much their day-to-day work resonates with them. But I suspect many EAs, like me, are reluctant to admit that this applies to us too and we're not purely impact-maximizing robots.
Almost all managers-of-managers are first-timers
Going from managing individual contributors to managing managers is a fairly different skillset in many ways. Most people in EA orgs that are managing managers seem to be "career EAs" for whom it's their first manager-of-managers role. As above, new managers of managers tend to make some predictable mistakes, e.g.:
Not planning far enough ahead for what hires they'll need to make to support their org's growth
Hiring/promoting the wrong people into management roles (having become a good manager doesn't necessarily mean you'll be good at coaching/evaluating other managers who fail in different ways than you did!)
Not noticing team dysfunction, either due to not having systems in place (e.g. skip-level 1:1s) or not knowing that something is ...