Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: EA Tours of Service, published by Ben West on May 10, 2022 on The Effective Altruism Forum.
Summary: jobs in EA organizations are often unusual in ways which makes candidates uncertain if they want to have that job indefinitely (e.g. people may have a less prestigious title because EA's tend to be “overqualified”). Hiring people through a "Tour of Service" which is time-bound and has specific outcomes can address these concerns. An example summary of a Tour is: join CEA for two years with the goal of doubling the percentage of respondents to the EA survey who say they made an important connection on the EA Forum.
Background
About a decade ago, Tours of Service were introduced as a replacement for the traditional "at will" employment structure. The authors summarized:
If you think all your people will give you lifetime loyalty, think again: Sooner or later, most employees will pivot into a new opportunity. Recognizing this fact, companies can strike incremental alliances. When Reid founded LinkedIn, he set the initial employee compact as a four-year tour of duty, with a discussion at two years. If an employee moved the needle on the business during the four years, the company would help advance his career. Ideally this would entail another tour of duty at the company, but it could also mean a position elsewhere.
The central aspects of the Tour of Service model are, to my mind:
Time limited (usually 2-4 years).
Target concrete outcomes in which the employee’s work will benefit the employer.
Target concrete outcomes in which the employee will be benefited by working with the employer.
Importantly, the final point may be oriented around ways in which the employee would be more employable at other organizations.
Note that the Tour of Service (both in the original version and CEA’s) is an informal and non-legally binding agreement. The legal structure of employment is unchanged (which, in the US, usually means "at will" employment).
Examples
Probably the easiest way to understand Tours of Service is to look at examples. These examples are all from actual Tours of Service of CEA staff.
Service Objectives (benefits to employer)
We the company expect this current Tour of Service to encompass the time it takes for you to execute the following objectives:
100% increase in the percentage of respondents to the EA survey who say they made an important connection on the EA Forum.
>5,000 “hot leads”/year are handed off to group leaders or other CEA teams through products you create.
The EA Forum improves event discoverability, such that 30 event attendees per month are attributable to the Forum.
Service Results (benefits to employee)
Here is what a successful tour of duty look like for you (knowledge, skills, accomplishments, recognition, etc.):
Recognition from CEA leadership and group leaders as someone who can successfully complete large, full-stack, technical projects with diverse stakeholders.
The impact of having built a pipeline that >20% of new, highly-engaged EAs will have gone through at least part of.
A portfolio of open source contributions to successful projects which can be shown to prospective employers.
Full Example
Here is a full Tour of Service that I wrote for myself when I first joined CEA in 2018:
We the company expect this current tour of duty to encompass the time it takes for you to execute the following mission objectives:
Each team managed by you (events, community health, tech, grants) has a clear strategy with success metrics
Top performers have high morale and are retained; substandard performance is addressed.
New CEO can be brought up to speed easily.
I expect this tour of duty will last approximately the following amount of time:
Until a new CEO starts (approximately end of 2019).
Here is what the results of a successful tour of duty look like for the...