What if your onboarding process didn’t just welcome customers but turned them into your biggest source of referrals?

In this episode, we uncover how a strong onboarding system builds trust, creates memorable “wow” moments, and transforms satisfied customers into powerful referral sources that help your business grow. You’ll learn what makes onboarding effective, how to add personal touches that stick, and the right strategies to move from loyalty to referrals. Plus, we’ll share stories, dive into your comments, and answer real community questions about cleaning and customer care. Whether you’re a small business owner or entrepreneur, this episode is packed with practical steps to strengthen relationships and create referral-driven growth.

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In this episode, we break down everything you need to know about day porters, from what they do daily to the expectations vs. reality that every business owner should understand. With years of experience running a commercial cleaning company, we share our real stories, lessons learned, and what to avoid when hiring day porters.

If you run a cleaning business, janitorial service, or commercial facilities company, this episode is your guide to making smart decisions about day porters.

In this podcast we cover all about Dayporters:
- What to expect when hiring one (and the reality behind it)
- Mistakes to avoid that could cost your business money
- How day porters impact client satisfaction & retention
- Where to start if you’re considering adding day porters to your team

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In this episode, we’re opening up about some of the biggest failures, setbacks, and painful lessons we’ve experienced while building our businesses. From costly missteps to moments we almost gave up, we’re sharing it all. If you’re an entrepreneur, small business owner, or just someone trying to build something from the ground up, this one’s for you.

For those of you with a cleaning business, this one should strike true. Don't try to cut corners, it will help avoid careless mistakes that could potentially cost you money or your client.

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Not every client is worth keeping

Are some of your clients draining your time, energy, or profits? In this episode, we dive into the hard truth: not every client is worth keeping. Whether they're too demanding, underpaying, or just not a fit anymore, knowing when to let go is critical for growth. Learn how to spot the red flags, protect your margins, and make decisions that actually benefit your business in the long run.

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In this episode, we break down what branding actually means and why it’s way more than just a logo. Whether you’re starting a business, running a cleaning company, or trying to build your presence online, understanding branding is key to growth. We cover the difference between branding and marketing, how to build brand trust, and why your identity matters in every client interaction. If you want your business to stand out and grow, this is the episode for you.

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Let’s be real, everyone messes up. In this episode, we’re talking about what really happens when you make mistakes in business and why owning them is the smartest move you can make. Taking accountability builds trust, shows your clients you're human, and actually makes them more loyal in the long run. If you’ve ever felt like a failure or didn’t know how to bounce back, this one's for you. 

If you're just starting out or building your business from the ground up, this is the kind of mindset that sets you apart. Success isn’t about never messing up, it’s about how you handle it when you do.

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Owning a business isn’t all success stories and Instagram wins. It’s late nights, missed family moments, emotional exhaustion, and mental strain. In this powerful episode, we talk about the real cost of entrepreneurship and why mental awareness is crucial when building a business.

From sacrificing family time to pushing yourself beyond healthy limits, we open up about how chasing your dream can turn into losing yourself and why it's not worth it if it costs your peace, relationships, and well-being.

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Making the leap from residential to commercial cleaning is one of the biggest moves a cleaning business owner can make and it’s a game-changer when done right. 

In this episode, we dive into what it really means to transition from cleaning homes to servicing commercial spaces. We explore how your mindset, branding, gear, and client approach all need to evolve as you position yourself to land larger contracts and scale your business. 

If you're tired of house-to-house hustle and you're ready to operate like a true company that wins commercial jobs, this episode will talk you through that transformation. It’s time to think bigger, act like a business, and grow your cleaning company with purpose.

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Running a cleaning or janitorial business isn’t just about keeping spaces spotless, it’s about protecting your team, your clients, and your reputation. In this video, Matt and Greg dive into why every cleaning company needs solid security policies and safety procedures in place.

We’ll cover the essential procedures and protocols every business should look out for and have in place to protect their team, ensure client satisfaction, and maintain high standards of service.

Whether you're just starting out or looking to tighten up your operations, this guide will help you take control of your company’s safety and security.

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When you start out, it’s easy to fall into the trap of thinking you have to do everything yourself. You wear every hat, chase every lead, and try to hold it all together. But here’s the truth: asking for help isn’t a weakness—it’s a strategy.

In this podcast, Matt and Greg talk about how It’s crucial to pre-plan and build a solid processes from the start that can save you from chaos later. Whether it's how you manage clients, schedule your day, or handle emergencies—systems keep your business running even when you're not at 100%.

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