In this episode of The Offer Letter – Candidate Spotlight, Brian sits down with Yesenia De La Rosa, a quality-focused professional who has successfully navigated multiple career pivots across IT, HR, learning & development, and compliance.
Yesenia started her career in the insurance industry on the IT side, working in software testing and software quality assurance, before moving into learning & development and change management. After a layoff, she transitioned into the pharmaceutical world as a Senior Executive Assistant, supporting senior leaders with complex calendars, travel, expenses, and projects—eventually moving back into L&D as a Learning & Development Specialist, creating training materials, job aids, and even animated videos for performance management.
When another layoff hit, Yesenia made a bold move to Tampa and joined Citi. There, she worked first in operations support and then as a Compliance / Quality Assurance Analyst, testing controls across multiple business lines. In her most recent role, she performed quality assurance testing of controls as part of the Manager’s Control Assessment (MCA) program—reviewing evidence, validating thresholds, identifying failures, and partnering with business leaders to understand root causes and improve processes. She also helped maintain 95–100% timeliness on case resolutions, leveraging tools like ServiceNow and working closely with HR and legal teams on sensitive work authorization and visa-related cases.
Throughout the conversation, Yesenia shares how she has repeatedly been “thrown into the fire” in roles with little or outdated documentation—and how that pushed her to become the person who builds structure where none exists. She talks about creating her own job aids and SOPs, spotting process gaps, suggesting improvements, and eventually becoming a subject matter expert and go-to trainer for peers and junior team members across global teams in the U.S., Mexico, Poland, and Ireland.
Now back in Illinois, Yesenia is actively looking for her next opportunity in quality assurance, quality auditing, or controls-focused roles. She’s open to different industries—financial services, pharma, insurance, or beyond—and is especially energized by roles that involve defect detection, process improvement, SOP creation/updating, and cross-functional collaboration.
If you’re a hiring manager, HR leader, or recruiter looking for someone who can step into messy, undocumented processes, bring order, improve quality, and become the team’s go-to resource, Yesenia is someone you should meet.
Connect with Yesenia on LinkedIn