In this episode of TechTalk, we explore citizen experience from two perspectives. Marion Massot, Senior UX Designer at PwC Luxembourg’s Experience Center, explains what citizen experience entails and why it’s essential for Luxembourg’s future. Meanwhile, Björn Rohles, Training Manager in User Experience at the Digital Learning Hub Luxembourg, reveals how UX training and a human-centred approach at the Digital Learning Hub are bridging the digital skills gap and empowering citizens. 

Together, they discuss the challenges, opportunities, and transformative potential of public services in the digital age.