We've all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That's why Customer Transformation - or customer-driven business transformation - is key.

In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.