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In this episode DAve and John talk about the 1% effect and how it help with the front of house and customer service
To find out more about what we do visit:
www.haynesoliver.com
In this episode Dave and John respond to listener feedback and questions, today they focus on the responses to the 1% effect on the recent Workshop podcast.
To find out more about what we do visit:
www.haynesoliver.com
In this episode Dave and John talk about some of the gains that the 1% effect can have within your Service Department
To find out more about what we do visit:
www.haynesoliver.com
In this episode Dave talks with John about what the 1% effect is and how it relates to incremental gain.
To find out more about what we do visit:
www.haynesoliver.com
In this first episode Dave and John chat about why they have formed The One% Partnership and how they will be supporitng Automotive Aftersales businesses
To find out more about what we do visit:
www.haynesoliver.com
From the publisher's feed
Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge…
After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!
The One Percent Partnership is the joining together of their consultancy businesses, CXM Solutions and Haynes Oliver, this enables a deep understanding of automotive aftersales operations to join forces with expertise in people development.
The podcasts are a great way for John and Dave to convey their passion for all things automotive and especially the people that work within the industry.
In summary, it's just two old boys chatting about the motor trade, oh and some very special guests as well!