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🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:48 Early Experience in Customer Support

4:14 The Joy of Helping People with Customer Support

7:41 Bridging Gap Between Customer and Business Decisions

13:39 Contact Center as a Customer Insights Center

15:48 Heartwarming Story of Turning it Around for Customers

20:28 1st Class Lounge

26:23 Using AI in Customer Experience

29:13 Improving Agent Experience

31:10 What’s Broken in Customer Experience

34:04 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/ashley-h-28737710/

Website: https://www.prohelpcx.com/