<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms">What's on your mind? Let CX Passport know...</a>🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?... CHAPTERS0:00 Introduction: Welcoming Fred Stacey1:30 Why every contact center is the same… and different4:46 What it takes to be AI-ready today7:39 The legacy tech trap vs. modern AI advantage11:11 People, process, and tech: The true AI readiness checklist13:40 How AI enhances human coaching17:14 Global travel and CX comparisons18:12 First Class Lounge: Athens, steak, and extra socks21:56 Should every company chase the Amazon AI model?25:15 AI gone wrong: Real risks beyond bad business28:32 Where to connect with Fred If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel<a href='http://youtube.com/@cxpassport'> youtube.com/@cxpassport</a>✅Join other “CX travelers” with the weekly CX Passport newsletter <a href='http://cxpassport.kit.com/signup'>cxpassport.kit.com/signup </a>✅Bring 🎙️🎬CX Passport Live to your event <a href='https://www.cxpassportlive.com'>www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources:Fred LinkedIn: <a href='https://www.linkedin.com/in/fredstaceyaincx/'>https://www.linkedin.com/in/fredstaceyaincx/</a>

What's on your mind? Let CX Passport know... 🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Fred Stacey 1:30 Why every contact center is the same… and different 4:46 What it takes to be AI-ready today 7:39 The legacy tech trap vs. modern AI advantage 11:11 People, process, and tech: The true AI readiness checklist 13:40 How AI enhances human coaching 17:14 Global travel and CX comparisons 18:12 First Class Lounge: Athens, steak, and extra socks 21:56 Should every company chase the Amazon AI model? 25:15 AI gone wrong: Real risks beyond bad business 28:32 Where to connect with Fred If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Fred LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/

<a href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms" rel="noopener noreferrer">What's on your mind? Let CX Passport know...</a>🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?... CHAPTERS0:00 Introduction: Welcoming Fred Stacey1:30 Why every contact center is the same… and different4:46 What it takes to be AI-ready today7:39 The legacy tech trap vs. modern AI advantage11:11 People, process, and tech: The true AI readiness checklist13:40 How AI enhances human coaching17:14 Global travel and CX comparisons18:12 First Class Lounge: Athens, steak, and extra socks21:56 Should every company chase the Amazon AI model?25:15 AI gone wrong: Real risks beyond bad business28:32 Where to connect with Fred If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel<a href="http://youtube.com/@cxpassport" rel="noopener noreferrer"> youtube.com/@cxpassport</a>✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://cxpassport.kit.com/signup" rel="noopener noreferrer">cxpassport.kit.com/signup&nbsp;</a>✅Bring 🎙️🎬CX Passport Live to your event <a href="https://www.cxpassportlive.com" rel="noopener noreferrer">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Episode resources:Fred LinkedIn: <a href="https://www.linkedin.com/in/fredstaceyaincx/" rel="noopener noreferrer">https://www.linkedin.com/in/fredstaceyaincx/</a>

The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. &nbsp; If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel <a href="http://youtube.com/@cxpassport">youtube.com/@cxpassport</a>&nbsp;✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://www.ex4cx.com/signup">www.ex4cx.com/signup</a> ✅Bring CX Passport Live to your event <a href="http://www.cxpassportlive.com/">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.   If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport  ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.com I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. &nbsp; If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel <a href="http://youtube.com/@cxpassport" rel="noopener noreferrer">youtube.com/@cxpassport</a>&nbsp;✅Join other “CX travelers” with the weekly CX Passport newsletter <a href="http://www.ex4cx.com/signup" rel="noopener noreferrer">www.ex4cx.com/signup</a> ✅Bring CX Passport Live to your event <a href="http://www.cxpassportlive.com/" rel="noopener noreferrer">www.cxpassportlive.com</a> I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

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The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

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