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Want to know how to ACTUALLY create a customer experience program? Trying to get out of the theory and into actual practical steps? Maybe a field manual?

🎤So…At Ease! Hit download, leave a review and have a listen to “The one with the Customer Experience Field Manual” in CX Passport episode 50(!) with Jeff Sheehan🎧

📚A DIFFERENT type of CX book

📅Getting CX right in the new year

💪Why Feb 13th is my favorite gym day of the year

💖Stories = Sustaining 

🚁He flew military helicopters all over the world!

🔨🔧VOC = Listen, Learn, Act ("Kidneys & Corneas")

🍺Raising a Guinness pint with William Dafoe in Thailand

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Jeff Sheehan: www.linkedin.com/in/jeffsheehancxbuilder/

Jeff’s Book “Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program”:  https://amzn.to/3IwRcLT