What's on your mind? Let CX Passport know...

So what is the myth of customer feedback? Why do we always want to focus on the negative parts of our travel experiences? Why should you focus on the things your customers are NOT saying? How did a local market in Mexico become the source of a lasting memory? What drove KLM to focus on baggage claims?
And...what did Paul Simon say about Fingerprints?
Find out when guest Bram De Vos of Hello Customer joins this episode of CX Passport. 
Hosted by Rick Denton, CX Passport guides us through a conversation on customer experience and travel.