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Contact center agents, especially those in hospitality, are on the front lines of the Max Mad world of travel we live in today. How can we help those agents? Find out from Mindy Lentz, Director of Customer Care at Hilton, in today’s episode.

🙄🤬🙄The plague of Adult Temper Tantrums

🦸‍♀️How to be the superhero that saves their day

😍🧳Hiring passion for what your brand offers

😲🤑A FANTASTIC employee discount program

🤗😣Solving for "Service Fatigue"

🚗🔥The Mad Max of Travel today 

👻Fave Ghost tours!

💞Keeping remote agents engaged -Not how are you but how ARE you

🦈Is that a shark?!?!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Mindy Lentz: www.linkedin.com/in/malindalentz

Hilton: www.hilton.com

Hilton Careers: jobs.hilton.com