Tune in to hear...

"There are lies, there are damn lies and there are metrics!"

If you can't measure it, you can't manage it" - Dr Demin

• Why are there so many damn metrics in a Contact Center
• Is chasing Average Handle Time effective?
• Does Average Rate of Answer really matter?

And so much more!

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/

https://www.linkedin.com/in/bobfurniss/