This year, thanks to the hard work and dedication of every Team Member, PRMI had three of its biggest production months ever. We sit down with our Chief Operations Officer, Ruth Green, and President of Retail, Chris Jones, to get their take on how the operations team and the sales teams came together to create the record-breaking months, what they learned about efficiency, dedication, autonomy and teamwork and what we can carry into 2020 to ensure continued success.