Sign up to save your podcasts
Or
Share The Parts Management Podcast with Kaylee Felio
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The Parts Management Podcast with Kaylee Felio episodes
- From Lube Shop to Leadership ft. Nos Saleh
Join Nos as he shares his journey as a young enthusiast helping his father and working in mom-and-pop shops, navigating challenges like outdated training equipment, a tough stint in truck maintenance, and the uncertainties of the automotive market in 2020.
His unwavering determination led him to Mercedes Benz, where he not only became a top-performing technician but also a Service Your Way Champion.
Nos discusses his strategies for success, the importance of mentorship, and how he's now inspiring the next generation of automotive professionals.
His story is a testament to believing in yourself, staying persistent, and continuously pushing beyond your comfort zone.
52 min - Simplifying Parts Return Process ft. Chuck Hartle
Chuck Hartleis the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle explains how dealerships handle return processes that often involve navigating multiple criteria with varying degrees of complexity. This complexity is further exacerbated when managers deal with different manufacturers, each having unique policies and restrictions. Some manufacturers offer streamlined processes while others pose intricate obstacles, usually tied to codes, quantities, and limited allowances for returns.
The discussion also delves into the intricacies of Retail Inventory Management (RIM). Chuck highlights how parts perceived as RIM-protected can sometimes fall through the cracks due to purchases from external distributors or emergency purchases, emphasizing the necessity of meticulous tracking systems to handle credits and returns efficiently.
--------------------------------------------
This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
--------------------------------------------
Takeaways
Toyota offers straightforward parts returns.
Know part sources for smooth returns.
Different makers have varying return rules.
Quote
“What the ASR programs are terrible at doing is tracking credit returns and now guaranteeing the two.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com11 min - Tackling DMS Challenges with DealerTrack and PBS ft. Chuck Hartle
Chuck Hartleis the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares a real-world scenario where misconceptions in inventory reporting led to significant confusion for a client, highlighting the intricate issues tied to core values and superseded parts within PBS systems.
We explore the importance of education on dirty cores, the nuances of different dealership management systems like DealerTrack and Reynolds and Reynolds, and the vital process of tracking and accounting for dirty cores in inventory health. They emphasize the need for proper understanding and implementation of core returns to maintain a balanced and accurate inventory, ensuring the smooth operation of dealership systems.
--------------------------------------------
This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
--------------------------------------------
Takeaways
Understanding and managing dirty cores is vital for accurate inventory records.
Educational programs on dirty core systems can provide a strategic advantage.
Proper reconciliation of core inventory is crucial for financial health.
Quote
“If you can't beat them, join them. That's what I say.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com9 min - Effective Pricing Strategies for Parts Managers ft. Chuck Hartle
Chuck Hartleis the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares insightful stories, including his own eye-opening experience with a fixed ops consultant, and provides practical advice on how to tweak and simplify your pricing strategies for better gross profits.
We'll discuss the critical role of realistic gross profit percentages, the impact of menu-priced items, and the hidden challenges of flat pricing. You'll also learn about the importance of constant review and adjustments, and how to adapt your pricing strategy to account for market changes and manufacturer policies.
--------------------------------------------
This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
--------------------------------------------
Takeaways
Update pricing regularly to protect margins.
Keep matrix systems clear and simple.
Adjust costs to match market changes.
Quote
“If you're matrixing 10 percent of your retail sales, you're doing a really good job.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com19 min - Tackling Common Pitfalls for Parts Managers ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares insights from his seminars, revealing the "University of Hard Knocks" every parts manager seems to graduate from. We discuss how perfectionist tendencies and the need for control can both help and hinder a parts manager's effectiveness.
We'll delve into the nitty-gritty of inventory control, specifically focusing on properly receiving and selling out parts, and the complexities of special order processes. Chuck provides practical solutions, like involving a Business Development Center (BDC) or dedicated warranty clerks to manage customer follow-ups.
Finally, we address the intricacies of stock replenishment programs and the controversial topic of posting lost sales, presenting simplified strategies to avoid unnecessary inventory bloating.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Keep managers learning through ongoing education.
Build focused team for customer orders.
Record lost sales accurately and carefully.
Quote
“Good special order process goes a long way in starting to help inventory control and mismanaged inventories.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com19 min - What Parts Managers Must Know About Inventory Control ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares his extensive experience and research on unfulfilled demand, the pitfalls of overordering by technicians, and the impact of customer behavior on inventory. He also highlights the critical importance of tracking both "months no sale" and "months no receipt" to effectively manage true obsolescence. Tune in to learn how to keep your inventory lean, efficient, and responsive to market demands.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Track idle parts to prevent stockroom waste.
Sort inventory by age for better control.
Know guaranteed parts from non-returnable stock.
Quote
“If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com17 min - Are Idle Parts Costing You More Than You Think? ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle dive deep into the crucial aspects of inventory control for parts managers. Whether you're a seasoned professional or a fresh recruit in the field, understanding the fundamentals, challenges, and advanced strategies for effective inventory management is essential. Chuck shares practical insights and breaks down complex topics, helping you streamline operations and optimize inventory control.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Review sources regularly to prevent errors.
Use data to balance stock levels.
Strategically manage higher-cost inventory items.
Quote
“ASR programs overstock the dealers with a lot of marginal parts that don't sell.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com20 min - Is Your Staffing Strategy Costing You Customers? ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle brings his vast expertise to the table as we explore how the efficiency of parts departments can significantly impact overall customer experience and retention. From the intricate balance of staffing to the evolving role of automation in service, we'll discuss the crucial intersections between parts, service, and customer care.
Chuck shares compelling stories and actionable insights on how to create a seamless, satisfying experience for customers, whether they interact with automated systems or real people. Tune in to discover how parts departments can become pivotal to enhancing customer loyalty and satisfaction in the automotive world.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Match staffing levels to profits and expenses.
Maintain customer contact despite growing automation.
Test staff positions to maximize sales impact.
Quote
“Around 35-40 percent of the expenses in the parts department should be spent on people.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com13 min - Exploring Revenue Generation in the Parts Department ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee Felio sits down with Chuck Hartle to delve into how the parts department contributes to a dealership's bottom line. They explore the often overlooked profitability of parts operations and discuss strategies for enhancing revenue in this area.
Key topics include the importance of maintaining a balanced pay plan between service and parts departments, periodic reviews of gross profits, and ensuring proper billing of parts. They also tackle the impact of staffing shortages and offer actionable insights to address these challenges.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Monitor gross profits regularly to spot low sales.
Keep pricing tables current for competitive profitability.
Track and charge all parts to prevent losses.
Quote
“The number one thing since COVID has been shortages in the parts department.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com11 min - The Critical Role of Parts Managers ft. Chuck Hartle
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, we dive deep into the pivotal role of parts managers within dealerships and how their responsibilities often overlap with those of sales managers, especially in terms of managing assets like used cars and parts inventory. We'll explore the unique challenges parts managers face, such as dealing with automatic stock replenishment programs and the constant battle of managing inventory that isn't always guaranteed by the manufacturer.
Stay tuned as Chuck shares invaluable insights on the importance of meticulous inventory control and forward-thinking strategies to manage parts effectively. This episode is packed with information that both seasoned professionals and newcomers to the field won't want to miss.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------
Takeaways
Take early losses to prevent bigger ones.
Actively manage non-guaranteed stock to avoid waste.
Learn continuously and plan future inventory strategically.
Quote
“Your first loss is your best loss.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
8 min
About The Parts Management Podcast with Kaylee Felio
From the publisher's feed
Hosted by the Parts Girl, Kaylee Felio shares industry best practices, highlights Trailblazers, and shares success stories that help dealers sell or service more cars at their store.
Brought to you by PartsEdge, the #1 DMS optimization and proficiency tool for inventory management, designed to save time and increase inventory profits.
Discover how PartsEdge can skyrocket your profits here: https://www.partsedge.com