Todays Magical Words come from our recent guest Claudia Lovato. The phrase "How can I help you" can be a very powerful way to get people our of their defensive mode and get them talking about what they need and this in turn allows you to provide better service and keep your patients satisfied with your practice.

Team building is a very important part of any practice. Your staff should feel like you are the captain of your team and everyone should be working towards the same goal. Dr. B dives a little deeper into this and gives advice on what you can do to make your staff feel more like a cohesive and efficient team.

Claudia Lovato is the founder of Morado Dental Resource Center and the Morado Dental Academy. She has scouted and assembled  resources for dental professionals to acquire Educational Workshops, Practice Management Support, Event Facilitation, Seminar Presentation, and Training. Claudia is known for her heart for service and and her ability to inspire and motivate dental practices to work at higher levels of efficiency, and service.  Claudia's personal goal and mission is to help you get to that happy place where you love your job and enjoy working with your team. In this episode we discuss, what the Morado Dental Academy is, how to lead and inspire millennials, and Claudia's podcast: Sound Bites with Claudia

Today's Magical Words are brought to you by Coach Heidi Mount. One simple question can open a door to introducing your patients to services they may not know about. Coach Heidi recommends asking about any future plans or special events to get the patients talking about themselves that provides a segue into more treatment options or services. 

Every dentist practices a little differently. Each one has different technology, different pay scales, and different levels of service and dedication. That's the discussion for today's episode of WebMail Wednesday. Dr. B sheds some light on the subject and fills us in on why dentists shouldn't have to defend their prices or services.

Dr.  Anissa Holmes is the host of the top iTunes podcast, The Delivering WOW Dental Podcast, and is also the author of the book, “Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More, While Working Less!" She was voted one of the "Top 25 Women in Dentistry" by Dental Products Report and has effectively mastered the skill of the use of Social Media, with a Facebook following of over 50,000 fans. Dr. Holmes shows dentists exactly how to create a profitable, thriving dental practice which has motivated, inspired team members and patients who are raving fans. In this episode we discuss new patient growth through Facebook, using social media to benefit your practice, and a special offer just for Passionate Dentist Listeners. 

Patients are more likely to listen to you and take your advice if you are agreeable. They tend to not like dealing with a dentist that constantly disagrees with them or tells them they are wrong. It is best to agree with them and then steer them in the correct direction. In today's magical words episode we hand the reigns over to a recent guest on the show, Dr. Milisha Chotai, who talks about how to be more agreeable with your patients.

How do vacation days fit into your practice? This weeks WebMail Wednesday is all about how vacation, sick, and personal days fit into your practice and how you and your team members should think about them. 

Jordon Comstock has been in dentistry for over 10 years. He started out as a lab technician for Salt Lake Dental Lab and now runs RocketFire, a dental website manager software company and BoomCloud a software company that helps dental practices create and automate in-house membership programs. In this episode we discuss what Boomcloud apps is, what are the benefits of membership programs, and how do you know if memberships are right for you.

It's very important to know which person in your practice is responsible for answering emergency calls and how those calls are received. Whether it is through phone, text, email or pager, a emergency call protocol should be in place to make sure that your patients feel taken care of and that their dental care is of utmost importance.