The Passionate Pediatric Dentist

You can coach all you want, but if your TEAM is not coachable, change will never happen. This holds true for leaders as well. We all have to be open to change, and open to those individuals who have our best interest at heart. Are you coachable?

Coaching is key to developing your TEAM, your organization. More importantly, we need to be cognizant of how our actions and attitudes coach by example. If we act certain ways that are contrary to the values and standards of the organization, we give others permission to do do so as well. If you want your organization to be exceptional, coaching becomes a full time mindset for every member.

How well your organization listens is vital to its success. Listening is not just about how one person in the team listens, it is about the organization as a whole. How well we listen to one another as a TEAM reflects how well we listen, really listen, to the customer. How well does your organization "listen"?

If you are looking to hiring a practice administrator or an office manager, what do you need to know? In this episode I interview my practice administrator about what she thinks you need to look for when developing your management TEAM. This is a great episode for anyone trying to sort out what type of leadership they need for their office to move to the next level.

In any outstanding organization it is important to develop a culture of encouragement. Your TEAM needs to feel valued. How do you as an organization foster a culture that helps to build people up?

Having a solid training program is essential for success. However, may organizations, after achieving success, will often slack in this department. If you want your organization to be outstanding you need to stay on top of training and make training part of the culture.

How do you handle maternity leave? In this episode we discuss the answer to a question posed by one of our PDDx members. Each office needs to address this question, so listen and take notes, this is a great discussion.

Sometimes we need to fire customers. This can be a huge challenge for any organization if you do not already have a process in place for how to deal with clients who disrespect your organization.

Can you overdue customer service? It seems like every other post I read has something to do with customer service or providing better value to clients. This leads me to think that maybe we are overdoing it, maybe we are doing great and are now just wasting time with trying to be better. In this podcast, we discuss this question and talk about the "why" behind this podcast, and why it is important to always make a choice to do your best, with the best attitude.

Integration is where everything comes together. It is one thing to have all the pieces in place, and another to try to get those pieces to work together seamlessly. How well does your organization integrate?