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The Past, Present, and Future of Agentforce Revenue Management
Panelists
- John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
- Meredith Schmidt, Executive Vice President & General Manager, Salesforce
- Arun Abichandani, Senior Vice President, Product Management, Salesforce
- Sam Chung, Chief Customer Officer, Salesforce
- Tiffany Devlin-Drye, Director, Pierce Washington
- Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
- Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube
Contents
- 00:00 Introductions and Fun Facts
- 07:58 The Past, Present, and Future of Agentforce Revenue Management
- 19:24 New Capabilities: Customer Use Cases
- 33:57 Agentforce Revenue Management Billing
- 42:47 Opportunities for Everyone
- 48:44 Training, Documentation, and Certifications
- 53:53 Keys to Success: How Everyone Wins
- 59:03 Final Thoughts
View all episodes
By Garvens ConsultingPanelists
- John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
- Meredith Schmidt, Executive Vice President & General Manager, Salesforce
- Arun Abichandani, Senior Vice President, Product Management, Salesforce
- Sam Chung, Chief Customer Officer, Salesforce
- Tiffany Devlin-Drye, Director, Pierce Washington
- Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
- Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube
Contents
- 00:00 Introductions and Fun Facts
- 07:58 The Past, Present, and Future of Agentforce Revenue Management
- 19:24 New Capabilities: Customer Use Cases
- 33:57 Agentforce Revenue Management Billing
- 42:47 Opportunities for Everyone
- 48:44 Training, Documentation, and Certifications
- 53:53 Keys to Success: How Everyone Wins
- 59:03 Final Thoughts