In this two-part episode of The Path of Public Service, we sit down with Barbara Gray, the General Manager of Transportation Services for the City of Toronto. Barbara shares insights into her career, from her early inspirations to her current role, where she navigates the complexities of Toronto's dynamic transportation landscape.

In the first part, Barbara discusses the evolution of her career, her passion for public service, and the significant projects she's spearheaded. She delves into her commitment to creating inclusive, sustainable urban spaces, highlighting her leadership in implementing innovative transportation policies that prioritize safety and accessibility.

The second part offers a closer look at the day-to-day realities of her role. Barbara reveals what it's like to live amidst the policies she helps create, balancing fast-paced decision-making with thoughtful community engagement. She talks about the challenges of leading a large team, the importance of work-life balance, and the gratification of seeing her work directly impact the lives of Toronto's residents. From managing the intricate relationships with city councillors to tackling the ever-evolving demands of urban transportation, Barbara's insights provide a compelling glimpse into the world of municipal governance and the relentless pursuit of a better city for all.

Listeners will be inspired by Barbara's dedication to public service and her vision for a more connected, equitable Toronto.

Timestamps:
(00:00:42) Work-life Balance

(00:11:20) Vision Zero in Toronto

(00:17:14) Accessibility for Aging and Disabled

(00:22:32) Building a Diverse Team
 

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In this two-part episode of The Path of Public Service, we sit down with Barbara Gray, the General Manager of Transportation Services for the City of Toronto. Barbara shares insights into her career, from her early inspirations to her current role, where she navigates the complexities of Toronto's dynamic transportation landscape.

In the first part, Barbara discusses the evolution of her career, her passion for public service, and the significant projects she's spearheaded. She delves into her commitment to creating inclusive, sustainable urban spaces, highlighting her leadership in implementing innovative transportation policies that prioritize safety and accessibility.

The second part offers a closer look at the day-to-day realities of her role. Barbara reveals what it's like to live amidst the policies she helps create, balancing fast-paced decision-making with thoughtful community engagement. She talks about the challenges of leading a large team, the importance of work-life balance, and the gratification of seeing her work directly impact the lives of Toronto's residents. From managing the intricate relationships with city councillors to tackling the ever-evolving demands of urban transportation, Barbara's insights provide a compelling glimpse into the world of municipal governance and the relentless pursuit of a better city for all.

Listeners will be inspired by Barbara's dedication to public service and her vision for a more connected, equitable Toronto.

Timestamps:

(00:00:30) Barbara's Unexpected Journey into Public Service

(00:01:59) Being a Role Model as the First Woman Leader

(00:02:25) A Defining Moment in Toronto’s Multicultural Appeal

(00:15:41) Role of Executive Sponsor for the Toronto Network of Women

(00:17:22) Benefits of Speed Mentoring and Male Allies

(00:18:55) Lessons from Working in the Public Sector

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In the second part of our conversation with Deputy Minister Francis Macrae, we hear Francis reflect on her extensive career within the Privy Council Office. She emphasizes the enduring principles of Canada's public service, rooted in impartiality and commitment to democratic governance. Francis discusses the pivotal role of her department, Women and Gender Equality Canada (WAGE), which focuses on convening stakeholders, building capacity across sectors to promote gender equality, and serving as a knowledge broker to inform policy with research and data.

Throughout the discussion, Francis underscores the challenges and rewards of public service, highlighting the diverse and dedicated team at WAGE. She addresses the department's efforts to maintain a high level of gender diversity among its workforce and the ongoing need for prioritization amidst resource constraints. Looking forward, Francis outlines a vision for the next decade, emphasizing the continued fight against gender inequality and the importance of collaborative approaches to achieve meaningful societal change.

Timestamps:

(00:02:15) Reflecting on Public Service Career

(00:04:50) Role of Women and Gender Equality Canada (WAGE)

(00:07:25) Challenges in Promoting Gender Equality

(00:09:10) Importance of Data in Policy Making

(00:11:40) Future Vision for Gender Equality

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In the first part of this episode, Deputy Minister Frances McRae discusses her diverse career, which includes roles in both the public and private sectors, and highlights the importance of listening and learning. She reflects on her upbringing in a large family, emphasizing the values of teamwork and independence. Frances offers career advice inspired by her experiences, urging young people to pursue jobs they care about and make impactful contributions.

The episode underscores the significance of public service as a career path, the importance of giving back through volunteering, and the role of government in improving the lives of citizens. Frances' story serves as an inspiration for those considering a career in public service, highlighting the impact and fulfillment that comes with serving the greater good.

(00:00:31) Frances McRae’s Motivation for Public Service

(00:01:05) Passion for Public Policy

(00:03:06) Growing Up in a Large Family

(00:09:08) Returning to Public Service

(00:17:07) Dignity in Charity and Volunteering

(00:18:34) Addressing Equality in Government

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In Part 2, our conversation with Claudette Miller continues as she recounts her varied volunteer experiences, including pastoral care and committee work. Miller also highlights her role in the Ontario Internship Program, offering advice to graduates entering the workforce. Reflecting on her career, she underscores the significance of understanding workplace culture, and discusses finding creative solutions within a regulated environment and the valuable lessons learned from her public service career. She details her transition to retirement, prompted by personal experiences and government offers. Despite leaving the public sector, her connections and skills continue to influence her new pursuits, notably in ministry. Finally, Miller emphasizes the diverse nature of the Ontario Public Service and the importance of positivity and respect in fostering a supportive work environment.

Timestamps
(00:00:19) Career Skills and Interpersonal Relations

(00:01:38) Balancing Work and Volunteerism

(00:04:02) Ontario Internship Program

(00:05:36) Advice for Graduates

(00:06:58) Building Trust in the Workplace

(00:08:09) Creative Approaches in a Restricted Environment

(00:08:45) Key Lessons from Public Service Career

(00:10:22) Claudette’s Decision to Transition to Retirement 

(00:15:21) Public Service Impact in New Career

(00:16:00) Insights on the Ontario Public Service

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In part one of this episode, Claudette Miller reflects on her career in Ontario's public sector. Claudette recounts her journey from an administrative assistant to a corporate operations manager, sharing insights and experiences. She emphasizes the importance of perseverance amidst challenges and the value of mentorship. Claudette discusses technological advancements in the workplace and her involvement in policy development, notably in areas like pay equity. She also describes her innovative approaches she incorporated in her finance role. The conversation touches on navigating organizational changes and the significance of communication and resilience in public service careers. Claudette offers advice for newcomers, highlighting the importance of understanding organizational culture and seeking guidance from experienced colleagues.

Timestamps
(00:01:03) Claudette Miller’s Career History

(00:01:52) Discussion on Dealing with Policy Disappointment

(00:02:14) Claudette’s Background, Education, and Transition into the OPS

(00:07:10) Technological Changes in Administrative roles

(00:10:56) Ontario Public Service's Adoption of New Processes/Technologies

(00:12:24) Claudette's Involvement in the Pay Equity Policy

(00:14:05) Navigating Changing Governments and Policies

(00:15:49) Providing Mentoring and Support

(00:16:07) Claudette's Project to Reduce NSF Cheques

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Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.

In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.

Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. 

Timestamps
(00:00:21) Introduction to Part 2 with Allan Scott

(00:01:22) Mid-Career Transition to Ministry of Training

(00:03:14) Random Audits and Fraud Detection

(00:05:20) Transition to Superintendent of Private Career Colleges

• (00:06:42) Challenges in Regulating Private Career Colleges
• (00:08:12) Ensuring Fair Competition and Integrity

(00:09:27) Overview of Secondment and Benefits

(00:10:46) Transition to Service Ontario

(00:12:27) Operational Challenges and Lessons Learned

• (00:12:59) Value of Frontline Experience
• (00:13:27) Example of Fraud Detection with Accessible Parking Permits
• (00:14:27) Approach to Investigations

(00:14:40) Transition to Final Role with MMAH

(00:16:00) Decision to Retire and Transition to Supply Teaching

(00:18:15) Reflections on Career and Advice for Young Professionals

• (00:19:08) Importance of LinkedIn for Career Advancement

(00:20:56) Acknowledgments and Feedback

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Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.

In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.

Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. 

Timestamps
(00:00:00) Early Career, Challenges, and Transitions 

(00:05:02) Moving to the Ministry of the Attorney General

(00:06:14) Role in Policy Development and Implementation

(00:07:51) Transition to the Ministry of Economic Development

(00:09:17) Exploring Economic Policy and Industrial Development

(00:11:04) Key Projects and Accomplishments

(00:12:29) Transition to Ministry of Northern Development and Mines

(00:14:08) Involvement in Resource Development and Indigenous Relations

(00:15:30) Reflecting on Career Highlights and Achievements

(00:16:53) Transition to Retirement and Consulting Work

(00:18:16) Final Thoughts and Words of Wisdom

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In Part 2, Karen goes on to share more about her personal and professional path from community and grassroots worker to government worker, and where she thinks this might take her next. Accruing knowledge, skill, and experience from working in Violence Against Women services that she uses today working with Children's Services, Karen lets us in on the invaluable perspectives at play in serving the whole family within the Ontario Public Service system. And, finally, she reminds us of the people of public service and the power and potential that we all have to make a difference through public service. 

Timestamps
(00:00:00) Career Transition from Women's to Children's Services 

(00:09:36) Navigating Challenges in Child Welfare

(00:11:26) Impactful Connections: Stories of Clients' Transformations Over Time

(00:13:50) Persuading Grassroots Advocates: Insights into Pursuing Public Service Careers

(00:16:25) Career Reflections, and Looking to the Future 

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In an honest, heartwarming, and charming Part 1, Karen shares stories of her early life growing up in 1970s Toronto and learning to play the piano, and how these experiences inspire her volunteer work and community involvement today. As a musician, performer, and volunteer, Karen brings her culture and an immense amount of care to the community. She also shares with us how she balances work and family, and the "auntie energy" and empathy she brings to managing her beloved team in the OPS. And in her work today, Karen offers valuable insights into the Children's Services systems in Ontario - how families handle crises and how Children's Aid is there to help. 
 

Timestamps
(00:00:55) Karen Turner's Introduction: A Career Overview

(00:01:36) Impact on Homeless Women

(00:01:46) Karen Turner's Connection to Music: Enriching Life Inside and Outside Work

(00:02:20) Exploring the Role of a Community Programs Manager 

(00:03:11) Responsibilities in Child Welfare

(00:04:01) Weekly Team Meetings: Managing Challenges and Supports

(00:04:20) Addressing Serious Occurrences

(00:06:11) Child Welfare Challenges: Intersection with Special Needs

(00:08:48) Addressing Ombudsman Concerns in Child Welfare

(00:10:06) Impact of Childhood

(00:11:59) Impact of Poverty

(00:13:19) Effects of Cost of Living Crisis: Challenges in Service Delivery

(00:14:46) Coping with Empathy Burnout: Karen's Strategies

(00:16:51) Balancing Caregiving Responsibilities: Karen's Personal Experience

(00:18:17) Karen Turner's Musical Background: A Lifelong Passion

(00:21:12) Rewarding Experiences at Kensington Hospice: Karen's Musical Contributions

(00:22:02) Emotional Impact of Music

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