The Payments Guy®

Did you know that too many chargebacks could lead to higher processing fees or even losing your ability to accept payments? In this episode, join Frank as he dives into a challenge that just about every merchant faces at one point or another—chargebacks. You'll learn about the seriousness of chargebacks, especially for high-risk businesses, and how to implement the right strategies and tools to minimize their impact on your bottom line.

In this episode, these questions and topics will be covered:
• 1:15 - What exactly is a chargeback, and why does it happen? 
• 3:32 - The three main types of chargebacks: fraudulent, consumer disputes, and technical chargebacks. 
• 6:11 - Strategies to prevent chargebacks from happening: the importance of solid policies and customer service. 
• 11:11 - How detailed analytics and reporting can provide insights into chargeback patterns. 
• 13:33 - Key takeaways for implementing targeted solutions to manage chargebacks effectively.

If you found this episode helpful, leave a rating or review on your preferred listening platform, and share it with another business owner! Let’s set up more business for success.

Have a question about something in the episode? Send your questions to [email protected] and check out our FAQ page https://paydiverse.com/faq  

Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena

Did you know that every time a customer swipes their card, there are up to six different players working behind the scenes to ensure the payment goes through? In this episode, join Frank as he unpacks the complex world of payment processing by shedding light on who’s really behind your payments. You’ll learn about the various players involved in a transaction, what they do, and how you can leverage this knowledge to your advantage. By the end of this episode, you should have a clear understanding of the key players involved in processing payments, including acquiring banks, payment processors, ISOs, and more.

In this episode these questions and topics will be covered:
• 1:54 - Who are the 8 key players in payment processing?  
• 7:51 - Benefits of working with Retail ISOs: a wide network of payment solutions, negotiating better rates, streamlining the underwriting process, and providing ongoing merchant support.  
• 12:12 - The transaction flow explained in six steps: from cardholder initiation to merchant receipt of funds.  
• 13:41 - Fees breakdown: who takes a cut during the process and when these fees are deducted.  
• 15:00 - Episode in review: key players in every transaction and their responsibilities.

If you found this episode helpful, leave a rating or review on your preferred listening platform, and share it with another business owner! Let’s set up more business for success.

Have a question about something in the episode? Send your questions to [email protected] and check out our FAQ page https://paydiverse.com/faq  

Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena

Overwhelmed by the underwriting process as a business owner looking to set up a merchant account? In this episode, join Frank as he does a deep dive into the often misunderstood topic in the world of payments, the underwriting process. He’ll cover what happens during the underwriting process, how to improve your chances of approval, and what the acquiring banks are looking for. Whether you're new to payments or an experienced merchant, this episode will help you to better understand what's happening behind the scenes when you apply for a merchant account and how to navigate it effectively.

In this episode these questions and topics will be covered: 
• 2:06 - What is underwriting?
• 2:46 - Why does underwriting matter for you as a business owner?
• 3:44 - The key steps you can expect in the underwriting process.
• 7:00 - The biggest misconceptions merchants have about the underwriting process itself.
• 9:00 - Tips for making the underwriting process smooth and successful for you.

If you found this episode helpful, leave a rating or review on your preferred listening platform, and share it with another business owner! Let’s set up more business for success.  

Have a question about something in the episode? Send your questions to [email protected] and check out our FAQ page https://paydiverse.com/faq  

Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena

Welcome to the first episode of “The Payments Guy”! Kicking things off with some basics, in this episode Frank will be going over the role of a payments broker, the pros and cons of working with one, and when merchants should consider using a broker. If your business is brand new or you went directly to the first processor you came across, this is a great place to start or reconsider. You’ll learn how brokers can save time and money, and if hiring a consultant is right for your business. Let’s begin!

In this episode these questions and topics will be covered: 
• 1:36 - What is a merchant payment consultant?
• 2:35 - Is hiring a consultant necessary for every business?
• 2:50 - 3 Benefits and reasons to work with a consultant.
• 4:33 - Does hiring a consultant increase the fees for the merchant?
• 6:17 - Do only big businesses require payment consultants?

If you got anything of value from this episode, be sure to share, rate and review so we can get the word out to more business owners! Time to open up the world of payments!

Have a question about something in the episode? Send your questions to [email protected] and check out our FAQ page https://paydiverse.com/faq  

Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena

Welcome to “The Payments Guy” hosted by Frank Cena— your ultimate guide to navigating the convoluted world of payments. In this short introductory episode, you’ll get to know more behind the vision for this podcast. If you’re a business owner, it can be easy to become overwhelmed by payments and merchant accounts. Let this podcast become your trusted resource for practical advice, with tangible tips and strategies for navigating the payments world. Join us for this first glimpse at what’s to come! 

In this episode you will hear: 
• 1:10 - A little bit about Frank, his past experiences, knowledge and why he is passionate about this topic.
• 2:00 - Why Frank wanted to start this podcast.
• 2:30 - What you can expect from this podcast and future topics that will be covered in depth.
• 3:50 - Why you should stick around, and what you can learn from listening to The Payments Guy.

If you like what you heard, send this episode to another business owner you think could benefit and discuss your thoughts on it together! Leave a rating and review too! Let’s make payments less confusing and a lot more fun!

Have a question about something in the episode? Send your questions to [email protected] and check out our FAQ page https://paydiverse.com/faq  

Connect with PayDiverse:
Instagram: https://www.instagram.com/paydiverse
Website: http://www.paydiverse.com
LinkedIn: https://www.linkedin.com/in/franksena