On this episode of the PaymentsJournal Podcast we talk with Monica Eaton-Cardone the COO of Chargebacks911 about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:
How fraud costs as a percentage of revenue has changed over the yearsHow eCommerce fraud cost and fraud multipliers compare against the retail industry as a wholeWhat challenges in-house fraud teams faceWhat advantages loss prevention firms bring to the tableHow fraud solutions impact customer satisfactionWhat percentage of chargebacks are links to preventable merchant errorWhat kind of ROI can merchants expect from a third party loss prevention solutionIf you are interested in learning more about Chargebacks911 you can visit their website here
If you are interested in being on the podcast please reach out to us at [email protected]
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