<p>In the second episode of the User series, Steve welcomes Gina Jannazzo and Kim Howard from Wild Birds Unlimited to discuss the CX program within a franchise model and how personal relationships with customers are competitive advantages for today's retailers.</p>

In the second episode of the User series, Steve welcomes Gina Jannazzo and Kim Howard from Wild Birds Unlimited to discuss the CX program within a franchise model and how personal relationships with customers are competitive advantages for today's retailers.

The Personal Touch

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

Share The Personal Touch

Sign up to save your podcasts

The Personal Touch

The Personal Touch

More shows like The CX Leader Podcast | A resource for customer experience leaders

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Coaching Real Leaders