The Pivot Experience Podcast

In today’s fast-paced world, great leadership isn’t just about making smart decisions — it’s about having the stamina to keep going when the pressure is on.In this first part of our powerful Lead Better conversation, we sit down with Chick-fil-A Operator Will Taylor to explore what it really takes to lead with resilience. From navigating uncertainty to modeling strength without burnout, Will brings candid, real-world insights from the front lines of leadership.What you’ll hear in Part 1:How to stay steady when everything feels uncertainThe power of authentic resilience in leadershipPractical ways to lead well in high-pressure momentsWhether you're facing a season of challenge or preparing your team for what’s ahead, this episode offers perspective, encouragement, and tools to help you lead better — no matter what comes your way.

In today’s episode, we’re joined by Dr. Michelle Griffin — CEO of Griffin Resources and a powerhouse in people leadership and organizational development. With a doctorate in Industrial-Organizational Psychology and a thriving HR firm under her leadership, Dr. Griffin brings a unique blend of insight, empathy, and execution to the table.

We talk about what it means to grow something meaningful — from the inside out. From building high-performing teams to leading through uncertainty, Dr. Griffin shares the hard-earned wisdom that only comes from walking the path of leadership at every level.

This conversation is for anyone who’s passionate about people, purpose, and long-term growth.

If you lead people — or want to lead better — this one’s for you.

What if you could pitch your next big idea with the clarity and conviction of a product launch from Amazon?

In this episode, I sit down with Marcelo Calbucci—startup veteran and author of The PRFAQ Framework—to unpack one of the most transformative tools for innovators: the Press Release + Frequently Asked Questions (PRFAQ) method.

Rooted in Amazon’s famed “Working Backwards” approach, Marcelo’s framework helps product leaders, founders, and creatives craft narratives that start with the customer and work back to the solution. We discuss why writing—not PowerPoint—is the ultimate tool for clear thinking, and how the PRFAQ process forces teams to confront assumptions, sharpen strategy, and inspire decisive action.

Whether you’re launching a startup, pitching a new product, or championing innovation inside a company, this episode will help you rethink how you present ideas—and how to get buy-in before you build.

We’re back with Part 2 of our March Lead Better session featuring Elise Moore—and the conversation gets even deeper. In this follow-up episode, Elise builds on the foundation from Part 1 and dives into practical tools for navigating tough conversations, giving feedback with impact, and creating a culture of open, confident communication. Whether you’re leading in the boardroom or on the frontlines, this episode is packed with insight to help you communicate with purpose and power.

Are you ready to elevate how you lead through communication? In this episode, we kick off an inspiring two-part series with Elise Moore, recorded during our March Lead Better event. Elise unpacks Communicate for Success—sharing actionable strategies to improve your clarity, foster stronger connections, and boost confidence in every conversation. Whether you’re leading a team, engaging with clients, or influencing key stakeholders, this session will equip you to communicate at the next level.

In this episode, we dive into the future of hiring and team building with Andrea Hoffer, CEO of aha! Talent Experts and author of Hire Higher. With over 30 years of experience in talent management and franchise hiring, Andrea introduces her innovative DREAM Framework—designed to radically reduce turnover and help businesses hire smarter, faster, and more in line with their culture.

Andrea shares how AI is reshaping hiring for multi-location businesses and offers practical strategies for leaders who want to build high-performing, cost-effective teams. Drawing from her experience as a Talent Optimization Expert and Keynote Speaker, she highlights how aligning hiring practices with company culture drives long-term success—similar to the leadership strategies that build exceptional service cultures.

If you’re looking for actionable insights to strengthen your workforce and elevate your leadership impact, this episode delivers powerful strategies you can put to work immediately.

In Part Two of our Lead Better series with Peter Lopez III, we move from big-picture trends to the heart of transformative leadership—mindset.

Peter unpacks what it takes to not just survive but thrive as a leader in 2025. From embracing change to leading with emotional intelligence, this episode delivers practical wisdom for cultivating the kind of mindset today’s leaders need.

In this episode:

• How to stay adaptable in uncertain environments

• Why empathy and vision are the new power tools for leaders

• The daily habits that shape resilient, forward-thinking leadership

• Strategies for inspiring engagement and innovation on your team

If you’re serious about growing your influence and impact in the years ahead, this episode is a must-listen.

Press play and keep leading better

In this week's episode, we sit with advertising specialist Borja Cuan. Borja has spent his professional life helping businesses connect with their ideal clients. We talked to Borja about how he had found talent for his company and the core drivers that separate his business from the competition! You do not want to miss this episode!

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#advertising #leadership

In this week’s episode, we sit down with Mariah Millner—a creative equalizer whose unmatched energy fuels stronger team culture and seamless execution. As a Sr. Experience Lead with Chick-fil-A’s Leadership and Talent Development Programs, Mariah shares what it really takes to lead from the middle—streamlining processes, empowering people, and connecting the dots behind the scenes so others can shine.

From frontline customer service to executive-level leadership, Mariah brings clarity, creativity, and courage to every table she sits at. Whether you’re in ops, training, or culture-building—this episode will challenge you to rethink how you show up for your team and how to lead with excellence, even in the in-between moments.

#TPEPodcast #LeadershipDevelopment #TeamCulture #ChickfilA #LeadBetter #CreativeEqualizer #TalentDevelopment #LeadershipJourney