The Podcast by Chalhoub Group

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The Podcast by Chalhoub Group episodes

September 01Episode 43: What It Means to Walk Into Tryano Now
"What It Means to Walk Into Tryano Now"
Key Takeaways
Tryano's evolution is not about changing a logo, it is about strengthening its identity through purpose, culture, and customer understanding.

Meaningful retail experiences begin with knowing customers deeply and designing every interaction around their needs, emotions, and aspirations.

Luxury today extends beyond products, focusing on discovery, storytelling, hospitality, and creating memorable moments.

Supporting regional talent is a strategic responsibility, giving emerging designers visibility while celebrating local creativity and craftsmanship.

Success is increasingly measured through experiential indicators such as customer engagement, loyalty, and community, not only commercial performance.

A strong brand identity remains timeless, allowing businesses to evolve confidently while staying anchored to their core values.
Topics Covered
Why Tryano chose to evolve its identity after ten years

The role of customer insight in shaping retail experiences

Creating emotional connections through design, culture, and the five senses

Balancing international brands with emerging regional designers

The importance of curation, craftsmanship, and cultural relevance

The Wiyakom initiative and supporting local creative talent

Redefining retail success through experiential KPIs and customer relationships
Building the future of Tryano as a cultural destination rooted in community
Links Mentioned:
https://www.tryano.com/
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Reda Keddaji, General Manager of Tryano
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
21 min
June 24Episode 42: Luxury Cannot Ignore the Planet
"Luxury Cannot Ignore the Planet"
Key Takeaways:
Sustainability is an ongoing journey shaped by learning, adaptation, and accountability, not a destination.

Florence Bulté shares how Chalhoub Group's sustainability efforts evolved from philanthropic initiatives into a business-wide strategy embedded across functions and decision-making.

Responsible luxury requires balancing environmental stewardship, social impact, and business performance.

Meaningful progress often involves navigating difficult trade-offs rather than pursuing perfect solutions.

Collaboration between governments, businesses, and communities is essential to accelerating sustainable development across the region.

Transparency about challenges is just as important as celebrating achievements, helping build trust and credibility over time.

Vision 2033 places sustainability at the intersection of people, planet, and business integrity, ensuring long-term value creation for future generations.
Topics Covered:
Florence Bulté's personal journey into sustainability leadership

The evolution of sustainability at Chalhoub Group, from philanthropy to strategic integration

The changing global conversation around sustainability, ESG, and corporate accountability

Why sustainability in the Middle East presents unique opportunities and challenges

The role of public-private collaboration in driving meaningful environmental and social progress

The realities, tensions, and trade-offs behind responsible business decisions

The importance of transparency, reporting, and continuous improvement

How sustainability supports Chalhoub Group's Vision 2033 and long-term ambitions
Links Mentioned:
https://www.chalhoubgroup.com/en/sustainability
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Florence Bulté, Chief Sustainability Officer at Chalhoub Group
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
36 min
February 16Episode 41: Voices on Fire: Our One Young World Story
"Voices on Fire: Our OYW Story"
Key Takeaways:
One Young World is not just a conference, but a human experience that challenges perspectives and deepens responsibility.
Representing Chalhoub Group on a global stage carries both pride and accountability.
Leadership begins with self-awareness, vulnerability, and a willingness to listen.
Exposure to global challenges makes abstract issues personal and urgent.
True inspiration comes from human connection rather than status or recognition.
Global dialogue only creates value when it informs local behaviour and action.
Young ambassadors play a critical role in shaping a future-focused, purpose-driven organisation.
Topics Covered:
Who Abdallah was before attending the One Young World Summit
The emotional and intellectual impact of gathering with global youth leaders
Identity, representation, and carrying the Group’s values internationally
Personal growth and internal shifts in leadership mindset
Translating global responsibility into local action at Chalhoub Group
Advice and insights for future One Young World ambassadors
The role of youth leadership in shaping the future of business and society
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Abdallah Tannoury, Senior Manager – LEAN Transformation and Chalhoub Group Ambassador at One Young World
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
20 min
December 10, 2025Episode 40: The Art of Long-Term Vision
"The Art of Long-Term Vision"
Key Takeaways:
Chalhoub Group’s long-term vision is rooted in purpose, resilience, and a deep commitment to people.
Patrick shares how the Group’s journey has always combined ambition with humility, ensuring growth never compromises values.
Michael discusses the importance of evolving the Group’s strategy to meet new market realities while safeguarding the family legacy.
Leadership transitions require trust, communication, and a shared sense of responsibility between generations.
Long-term vision is not a fixed statement; it is continuously refined through listening, learning, and adapting.
The Group’s success is driven by strong partnerships, empowered teams, and a culture that embraces innovation without losing sight of its roots.
Topics Covered:
The starting point and evolution of Chalhoub Group’s long-term vision.
Passing leadership from one generation to the next with intention and clarity.
How values such as Respect, Excellence, and Entrepreneurial Spirit guide strategic choices.
The role of people in shaping the Group’s future.
Balancing heritage with innovation and transformation.
Key lessons learned from decades of leadership and market change.
The responsibility of building a sustainable, human-centered future.
Vision 2033 and how it connects ambition with purpose.
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Patrick Chalhoub, Executive Chairman of Chalhoub Group
Michael Chalhoub, Group CEO
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
53 min
November 06, 2025Episode 39: Human-in-the-loop: Al at Chalhoub Group
“Human-in-the-loop: Al at Chalhoub Group”
Key Takeaways:
Chalhoub Group embraces Al as a human-in-the-loop journey, where technology amplifies, not replaces, people
Jeremy Denisty shares how the release of ChatGPT in 2022 marked a turning point for the Group's strategic Al roadmap
Vision 2033 integrates Al across business units while preserving the Group's core values of Respect, Excellence, and Entrepreneurial Spirit
Al training for leaders is designed to inspire understanding, not fear, bridging creativity and data-driven decision making
A human-centric Al approach ensures innovation remains ethical, inclusive, and aligned with Chalhoub Group's commitment to sustainable growth
Topics Covered:
The evolution of Al and Chalhoub Group's forward-looking strategy
Understanding "human-in-the-loop" and its impact on leadership and culture
How generative Al reshapes creativity, retail, and communication
Building awareness and readiness through internal training and education
The balance between automation, empathy, and human values
Vision 2033: Bridging Horizons, where innovation meets purpose
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Jeremy Denisty, Director of Artificial Intelligence at Chalhoub Group
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
25 min
July 07, 2025Episode 38: Driving the Future: Infinite Circular Possibilities
“Driving the Future: Infinite Circular Possibilities”
Key Takeaways:
Global EV sales reached 17 million in 2023—up 25% from the year before—with Dubai nearly doubling its own numbers to close to 30,000 in 2024.
Kevin Chalhoub reveals how sustainability can be more than a buzzword—it’s a lifestyle, a commitment, and a catalyst for innovation.
Chalhoub family’s vision of environmental stewardship is turning into actionable strategies within the Group’s ecosystem.
EV Lab is not just a showroom; it’s a movement to change perceptions and accelerate adoption of clean transportation.
Embracing circular design means redefining what luxury looks and feels like for the next generation.
Topics Covered:
The surge of electric vehicles in the region and globally
How Dubai is preparing the infrastructure for a green future
Kevin Chalhoub’s personal and professional journey in sustainability
A candid reflection on the Chalhoub family history: its roots, evolution, and generational challenges
Overcoming consumer misconceptions around electric mobility
The shift from linear to circular design in lifestyle and luxury
The evolving expectations of younger generations around purpose and responsibility
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Kevin Chalhoub, Founder of EV Lab and Head of Tumi at Chalhoub Group
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
24 min
June 09, 2025Episode 37: Style with Soul: The Rhythm of Purpose with Tory Burch
“Style with Soul: The Rhythm of Purpose with Tory Burch”
Key Takeaways:
Purpose-driven leadership lies at the heart of Tory Burch’s brand and business ethos.
Empowering women is not a passing trend, it is a foundational principle that informs the brand’s business, design, and philanthropic work.
The Middle East plays a crucial role in the brand’s international expansion, with Dubai hosting the first directly owned Tory Burch store in the region.
Emotional intelligence, authenticity, and cultural awareness are essential qualities in leading a global brand.
A legacy is not defined solely by products, but by impact, intention, and how individuals connect with your brand.
Topics Covered:
Tory Burch’s journey from a startup founder to a global fashion pioneer.
The story behind the first Tory Burch store in Dubai Mall and its wider significance.
Women’s empowerment as a mission, not merely a marketing message.
The confluence of fashion, values, and community.
Candid advice for aspiring female entrepreneurs and leaders.
The growing importance of purpose in the world of luxury.
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube

Connect with us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group

Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Tory Burch, Founder and Executive Chairman, Tory Burch LLC
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
20 min
May 05, 2025Episode 36: Stories from Our Stores
“Stories from Our Store”
Key Takeaways:
Storytelling and emotional connection are the foundations of luxury retail success.
AI and digital tools enhance efficiency but cannot replace human intuition and trust.
Personalised service, body language reading, and emotional intelligence drive client loyalty.
Ferragamo’s bold reinvention is capturing a new generation of fashion lovers across the GCC and beyond.
Retail leaders must combine passion, creativity, and empathy to succeed in the evolving luxury landscape.
Topics Covered:
1. The Role of a Store Manager in Luxury Fashion
Leading with passion, inspiring teams, and balancing targets with client focus.
2. Unforgettable Customer Stories
Moments of emotional connection, trust-building, and unforgettable shopping memories.
3. How Digital & AI are Changing Fashion Retail
Where technology supports luxury, and whhere it can never replace human advisors.
4. Trends Defining the Future of Fashion Stores
Individuality, sustainability, hybrid retail expriences, and experiential shopping.
5. Advice for Aspiring Fashion Retail Leaders
Career insights, leadership skills, and tips for building a future in fashion retail.

Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Omar Javed, Senior Store Manager at Ferragamo
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
32 min
April 07, 2025 Episode 35: The Excellence Equation: Mastering Operations
“The Excellence Equation: Mastering Operations”
Key Takeaways:
Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity.
Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience.
Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success.
The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences.
Topics Covered:
The evolution of operations in luxury retail and its impact on customer experience.
The role of data, collaboration, and agile structures in modern supply chains.
Sustainability’s place in operational strategy and product lifecycle.
The future of operations: automation, human capital, and innovation balance.
How Chalhoub Group is redefining supply chain excellence in the Middle East.
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Andreu Marco, Chief Operations Officer at Chalhoub Group
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
21 min
December 23, 2024Episode 34: AI Redefining Retail
“AI: Redefining Retail”
Key Takeaways:
Artificial Intelligence (AI) is revolutionising retail through predictive analytics, hyper-personalisation, and operational efficiency.
Chalhoub Group is leveraging AI to enhance customer experiences while adhering to ethical and privacy standards.
The UAE's proactive stance on AI innovation, supported by initiatives like the Dubai Future Foundation, positions it as a global leader in AI advancements.
Topics Covered
The role of AI in retail marketing, from data collection to hyper-personalised customer experiences.
Ethical considerations and governance in AI applications for retail.
Examples of AI-driven innovations such as facial recognition and predictive technologies in-store.
How AI integrates into omnichannel strategies, combining online, offline, and supply chain efficiency.
The UAE's vision for AI leadership and Chalhoub Group’s partnership with startups to solve business challenges.
Links Mentioned:
Chalhoub Group Website
Chalhoub Group YouTube

Tune in through:
Spotify
Google Podcasts
Apple Podcasts
YouTube
Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
Host:
Lynn Al Khatib, VP of Communications at Chalhoub Group
Guest:
Dr. Michel Chalhoub, a Doctor in AI and Retail Marketing
Release Date:
23rd December 2024
#WeAreChalhoub #podcast #retail #retailmarketing #ai #artificialintelligence #tech #future
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: [email protected]
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
19 min

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