In part 1 we'll be giving Calm and Cooperative Behavior the snazzy new name "Posable Action Figure". In part 2 we'll talk about talking to customers and using some of these skills on the table.

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Mentioned in this episode:

"Groom S.M.A.R.T." https://www.wholepetnh.com/course-listing/p/hnttrhwcf56ktxk-d283x-dtgr5-hx69t-8899w-8y9rf-ma93e