Your client experience can make or break your business. In this episode, I’m sharing real-life lessons on why the little things—like communication, expectations, and follow-ups—matter more than you think. From what not to say to clients (please, never tell someone you’re squeezing them in!) to simple tweaks that increase retention and referrals, this is your sign to audit your client experience. Small shifts can lead to big wins, and I’ll show you how!

Topics covered in this episode:

• Why clear communication is the foundation of a great client experience.
• The impact of small changes in how you handle client interactions.
• The importance of setting clear expectations from the start.
• How to audit and improve your onboarding process.
• The role of automation in enhancing the client journey.
• Why retention and referrals matter more than constant lead generation.

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Thanks for listening to Clicks and Giggles!

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