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Lincoln Murphy is a world-renowned growth architect, consultant, author, and speaker. As one of the earliest evangelists for Customer Success. Dive into this in-depth conversation as Lincoln breaks down:- The power of goal discovery with three simple questions: What, When, and Why.- How to deliver an appropriate experience that aligns with your customers' needs, regardless of account size.- The secret to joint accountability: ensuring customers take responsibility for their success while you provide strategic support.- Why focusing on outcomes over product usage elevates CSMs from product specialists to trusted advisors.Packed with actionable advice for individual contributors and early-career CSMs, this episode is a must-watch for anyone looking to make a real impact in customer success. Lincoln also shares behind-the-scenes stories about his books, including Maximizing Lifetime Value, and why the industry must evolve beyond outdated strategies.
Subscribe to Customer Success Talks for more expert insights, and join us in improving the world of customer success!
Resources:
Purchase Lincoln Murphy’s book Maximizing Lifetime Value: https://www.customergrowthlab.com/maximizing-lifetime-value-book-early-access
Explore more from Lincoln at Sixteen Ventures: https://sixteenventures.com
Follow Lincoln’s Customer Engagement and Growth newsletter: https://www.linkedin.com/newsletters/7042493583362297856/
Check out Impact Academy for CSM training: https://www.impactdemy.com/
Connect with Us:
Lincoln Murphy- https://www.linkedin.com/in/lincolnmurphy/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Follow us on:
Instagram - https://www.instagram.com/cstalkspodcast/
Tik-Tok @customer.success6
Explore Our Podcast Website - https://cstalkspodcast.com/
We're expanding to Latin America!
Check out Customer Success Talks Latin America, our Spanish version of the show.
Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q
YouTube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA
5
11 ratings
Lincoln Murphy is a world-renowned growth architect, consultant, author, and speaker. As one of the earliest evangelists for Customer Success. Dive into this in-depth conversation as Lincoln breaks down:- The power of goal discovery with three simple questions: What, When, and Why.- How to deliver an appropriate experience that aligns with your customers' needs, regardless of account size.- The secret to joint accountability: ensuring customers take responsibility for their success while you provide strategic support.- Why focusing on outcomes over product usage elevates CSMs from product specialists to trusted advisors.Packed with actionable advice for individual contributors and early-career CSMs, this episode is a must-watch for anyone looking to make a real impact in customer success. Lincoln also shares behind-the-scenes stories about his books, including Maximizing Lifetime Value, and why the industry must evolve beyond outdated strategies.
Subscribe to Customer Success Talks for more expert insights, and join us in improving the world of customer success!
Resources:
Purchase Lincoln Murphy’s book Maximizing Lifetime Value: https://www.customergrowthlab.com/maximizing-lifetime-value-book-early-access
Explore more from Lincoln at Sixteen Ventures: https://sixteenventures.com
Follow Lincoln’s Customer Engagement and Growth newsletter: https://www.linkedin.com/newsletters/7042493583362297856/
Check out Impact Academy for CSM training: https://www.impactdemy.com/
Connect with Us:
Lincoln Murphy- https://www.linkedin.com/in/lincolnmurphy/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Follow us on:
Instagram - https://www.instagram.com/cstalkspodcast/
Tik-Tok @customer.success6
Explore Our Podcast Website - https://cstalkspodcast.com/
We're expanding to Latin America!
Check out Customer Success Talks Latin America, our Spanish version of the show.
Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q
YouTube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA
28,273 Listeners