In Part Two of Clint’s conversation with Joey Havens, leadership expert and author of "Leading with Significance," the discussion turns from culture-building to culture-sustaining. The two discuss the real cost of turnover, the danger of fuzzy agreements, and why middle management can make or break your cultural transformation. Joey also shares powerful, personal stories about the legacy of small acts (like handwritten notes and hallway hellos) and how they shaped the confidence and careers of those around him. This is the second part of a two-part conversation.