What can you learn from a towing company that models its business after Chick-fil-A? A lot, it turns out! As we chat with Wes Wilburn, we take you behind the scenes of the Griffin and Griffin towing company in Columbus, Georgia. The company emulates the customer service and attitude of Chick-fil-A, and we touch on how one of their operators, Chuck Griffin, landed in the towing industry through the Boys and Girls Club. Plus, stay tuned for some exciting news from the American Towing Recovery Institute that aims to boost efficiency among towing operators.

Networking is the lifeblood of any industry, and towing is no different. Hear us discuss the benefits of networking, collaboration, and shared learning with guest Michael Lard. Dive into the strong partnership between Michigan's Tom's 24 Hour Towing , illustrating the power of collaboration in the towing field. Michael also shares the importance of maintaining a good relationship with the local fire department and keeping abreast of the latest technology and supplies in the industry.

Finally, we focus on employee benefits at Tom's 24 Hour Towing. Michael shares an inspiring story of a driver who was rewarded with a new Mack truck, emphasizing the importance of appreciating and rewarding hard work. We also remember the late Bill Bottoms and his remarkable feat of building a 16-ton truck with the help of B&B Industries. Wrapping things up, we talk about the significant influence of the RV industry on towing and recovery in Elkhart, Indiana, a hub of factories and manufacturers. So, buckle up for an episode filled with insights, community engagement, and innovative practices in the towing industry.