Does workplace experience really drive business performance? 

If work can happen anywhere, why does the office still matter? 

And how do culture, trust, leadership, and technology shape productivity, engagement, and results?

In this episode of The Power of Possibility, ⁠Claire Ward⁠, Chief Innovation Officer at SPS, is joined by ⁠Debra Ward⁠, internationally recognised leader in culture and workplace experience and Founder of Live, Love, Learn, and⁠Keith Seymour⁠, Solution Director at SPS. 

Together, they explore how a people‑first approach to workplace experience impacts retention, wellbeing, customer perception, and profitability.

From hybrid work and leadership mindset shifts to hospitality‑driven services, intuitive technology, and human‑centred design, the conversation unpacks what it really takes to create environments where people thrive—and businesses win.

Discover why workplace experience is no longer a “soft” topic, but a measurable driver of sustainable performance.⁠

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How ready is your organization to move from AI ambition to real impact?

In this episode of The Power of Possibility, ⁠Christian Schierjott⁠, Global Head of Business Solutions at SPS, joins ⁠Bertram Weiss⁠, Vice President of Health at Merantix Momentum, to explore what it truly takes to prepare for agentic automation in real-world business environments.

Together, they discuss why most organizations remain stuck in pilot mode, the risks of shadow AI, and why data readiness, governance, and human-in-the-loop models are essential for scaling AI responsibly.

From cultural resistance and legacy systems to regulatory pressure and leadership mindset, this conversation offers a practical perspective on how companies can turn AI from a bold promise into a scalable, sustainable capability.

⁠www.spsglobal.com

www.spsglobal.com

How can organizations unlock performance in a workplace shaped by five generations, hybrid expectations, and rapid tech evolution?

In this episode, ⁠Claire Ward,⁠ Chief Innovation Officer at SPS, is joined by ⁠Nicole Mangarella⁠, Head of Global Technology & Innovation at SPS, and ⁠Kasia Maynard⁠, Head of Research and Editorial at Worktech Academy. Together, they unpack the most eye-opening findings from the 2025 SPS & Worktech Academy State of the Workplace Survey.

From communication gaps and AI confidence issues to evolving leadership models and policy clarity, this conversation sheds light on what employees really need to thrive—and what leaders must do to adapt. 

Want to read the report? Check ⁠our website⁠.

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AI is reshaping healthcare in ways we couldn’t have imagined a decade ago.In this episode, we explore innovative use cases of AI in healthcare research — from helping doctors predict treatment outcomes to streamlining operations by managing information flows more efficiently.

We’ll hear compelling insights from experts like ⁠Dr. Jack Gilbert⁠, co-founder of BiomeSense, who explains how AI enables his team to analyze patient data and predict treatments for a variety of illnesses.

We’ll also hear from ⁠Serafin Bäbler⁠, Head of BPS Operations at SPS, who discusses how AI is transforming the way healthcare organizations manage data — turning complex information into actionable insights that support better decision-making.

Learn more:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠www.spsglobal.com

www.spsglobal.com

What happens when information stops being an asset and starts becoming a burden? 

As companies generate massive volumes of digital content daily, managing records has evolved from a back-office task to a strategic imperative. In this episode, we explore why leading organizations are rethinking information management—going beyond digitization to tackle governance, compliance, and the rising cost of inaction. 

With expert insights from ⁠Siobhan King⁠, Senior Consultant at Metataxis, and ⁠Keith Seymour⁠, Solutions Director at SPS, discover how to regain control over data and turn fragmented systems into a foundation for smarter decisions.

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The role of outsourcing in the Banking, Financial Services, and Insurance (BFSI) sector is shifting. Once seen primarily as a way to cut costs, it has become a strategic tool for driving innovation, ensuring regulatory compliance, and enhancing customer experiences. 

In this episode of The Power of Possibility, ⁠Ronak Doshi⁠, Partner at Everest Group, and ⁠Michael Neuberg⁠, Head of Global Service Line BFSI at SPS, share insights on how financial institutions are using outsourcing to strengthen digital transformation, improve operational resilience, and navigate an evolving regulatory landscape.

Learn more:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠www.spsglobal.com

www.spsglobal.com

How are businesses managing the growing complexity of unstructured data? 

In this episode of The Power of Possibility, we explore the transformative impact of Intelligent Data Processing (IDP) on industries like banking, insurance, and healthcare. By integrating technologies like AI, machine learning, and natural language processing, IDP automates processes, reduces inefficiencies, and handles unstructured data effectively. 

Experts ⁠Christian Schierjott⁠ and ⁠Adam Field⁠ discuss real-world applications, showing how IDP improves decision-making, speeds up workflows, and delivers better outcomes for organizations. Understand why IDP is becoming essential for staying competitive.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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We're currently living through an AI revolution across numerous sectors, but how is it transforming the insurance industry?

How can insurers implement automation to improve customer satisfaction and streamline processes? 

 In this episode, we explore these critical questions with ⁠Christian Ott⁠, Director of Global Solution Design Insurance at SPS. 

Christian shares his expertise on automation's role in claims management, fraud detection, and data optimization, while highlighting strategies for effective implementation. 

Listen to uncover how these technologies are redefining the future of insurance and driving impactful change.

Learn more:⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠www.spsglobal.com

www.spsglobal.com

What makes a strong ESG (Environmental, Social, and Governance) strategy essential for today’s businesses? 

⁠Christina Banahan⁠⁠ , Global ESG Director at SPS, discusses the importance of addressing greenwashing, communicating genuine efforts, and using technology for transparency.

Discover how ESG strategies help companies create value, reduce risk, and meet the growing expectations of investors, employees, and customers, driving both sustainability and competitive edge.  By embedding ESG into core practices, businesses can build credibility while pursuing lasting impact, attract top talent, and become even more resilient in the face of today’s challenges.

Learn more:⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠www.spsglobal.com

www.spsglobal.com

In this episode, we search for the answer to a crucial question: How can hybrid work models endure in today’s evolving workplace? As companies balance in-office and remote work, what strategies will ensure long-term success? 

How do factors like productivity, employee retention, and the overall employee experience shape these models? And how can businesses leverage technology and ESG (Environmental, Social, and Governance) to create a sustainable future for hybrid work?

Join ⁠Nicole Mangarella⁠, Head of Global Technology and Innovation at SPS, and ⁠Susanne Beer⁠, Global Head of Human Resources at SPS, as they share expert insights on hybrid work. They dive into the importance of collaboration tools, space optimization, and how companies can stay competitive by fostering flexible, engaging work environments. 

Learn more:⁠⁠⁠⁠⁠

⁠⁠www.spsglobal.com

www.spsglobal.com