The Power of Possibility by SPS

Why is Vietnam becoming one of the world's most attractive destinations for global business and outsourcing?

For decades, organizations have looked for locations that offer the right balance of talent, stability, cost efficiency, and long-term growth. Today, Vietnam stands out as one of the fastest-growing economies in Asia, attracting international investment and positioning itself as a strategic hub for globaloperations.

In this episode of The Power of Possibility Podcast, ⁠Anatolijus Fouracre⁠, Head of Global IT & Technology Business Solutions Operations at SPS and CEO of SPS Vietnam, sits down with ⁠Matthew Lourey,⁠ Founder and Managing Director of Alitium, to explore Vietnam's remarkable economic transformation and its growing role in the global business landscape.

Tune in for an insightful conversation on economic development, outsourcing, global talent, investment trends, and why more organizations are looking to Vietnam as a key part of their future business strategy.

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Why are organizations still struggling with productivity despite new AI capabilities?

Most organizations do not have a technology problem. They have a friction problem. While AI promises greater efficiency, many employees still spend a significant portion of their day dealing with administrative tasks, disconnected systems, delays, and processes that get in the way of meaningful work.

In this episode of The Power of Possibility Podcast, ⁠Claire Ward⁠, Chief Innovation Officer at SPS, ⁠Nicole Mangarella⁠, Head of Global Technology & Innovation at SPS, and ⁠Philip Ross⁠, Founder of UnGroup and WORKTECH, explore the relationship between workplace experience, service design, and AI. Together, they examine why new technology alone rarely improves performance and what organizations can do to remove the friction that holds people back.

Drawing on insights from New York Tech Week, London Tech Week, and the SPS US Summit, the conversation looks at workplace design, hybrid work, employee engagement, AI-powered services, and the growing importance of data in shaping better experiences. They also discuss why technology works best when it fades into the background, allowing people to focus on collaboration, creativity, and results rather than systems and processes.

Tune in for a practical discussion on productivity, workplace experience, the future of AI in everyday work, and why organizations that reduce friction often gain a bigger advantage than those simply deploying more technology.

⁠www.spsglobal.com

www.spsglobal.com

What happens when AI starts doing more of the work? How can organizations increase productivity without weakening trust, critical thinking, or employee confidence?

In this episode of The Power of Possibility Podcast, ⁠Nicole Mangarella⁠, Head of Global Technology and Innovation at SPS, and ⁠Jess Larsen⁠, Founder of Thriving Humans, examine the realities of AI adoption in the workplace.

Drawing on research, client experience, and lessons from large-scale transformation programs, they challenge some of the assumptions driving today's AI agenda. 

From reskilling and internal mobility to employee trust and organizational culture, the conversation explores why successful AI programs depend as much on people as they do on technology. They also discuss the risks of pursuing efficiency at the expense of capability and engagement

Tune in for a practical discussion on the skills that matter, the mistakes organizations keep repeating, and how AI can expand human potential rather than diminish it.

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What happens when experience retires faster than new skills emerge? How can companies reskill fast without losing experience? In this episode of The Power of Possibility Podcast, ⁠Bettina Schaller⁠, President of the World Employment Confederation and Group Public Affairs Director at Adecco, and ⁠Mick Everett⁠, People Director at SPS UK and Ireland, come together to tackle one of the biggest challenges facingorganizations today: how to evolve with a changing workforce.

From talent shortages to shifting expectations, they share fresh perspectives on what it really takes to build teams that can adapt, grow, and deliver. The conversation highlights why investing in people, embracing flexibility, and rethinkingtraditional approaches are no longer optional—but essential.

Tune in for practical insights and inspiration on how to shape a workforce that’s ready for what’s next.

⁠www.spsglobal.com

www.spsglobal.com

Does workplace experience really drive business performance? 

If work can happen anywhere, why does the office still matter? 

And how do culture, trust, leadership, and technology shape productivity, engagement, and results?

In this episode of The Power of Possibility, ⁠Claire Ward⁠, Chief Innovation Officer at SPS, is joined by ⁠Debra Ward⁠, internationally recognised leader in culture and workplace experience and Founder of Live, Love, Learn, and⁠Keith Seymour⁠, Solution Director at SPS. 

Together, they explore how a people‑first approach to workplace experience impacts retention, wellbeing, customer perception, and profitability.

From hybrid work and leadership mindset shifts to hospitality‑driven services, intuitive technology, and human‑centred design, the conversation unpacks what it really takes to create environments where people thrive—and businesses win.

Discover why workplace experience is no longer a “soft” topic, but a measurable driver of sustainable performance.⁠

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How ready is your organization to move from AI ambition to real impact?

In this episode of The Power of Possibility, ⁠Christian Schierjott⁠, Global Head of Business Solutions at SPS, joins ⁠Bertram Weiss⁠, Vice President of Health at Merantix Momentum, to explore what it truly takes to prepare for agentic automation in real-world business environments.

Together, they discuss why most organizations remain stuck in pilot mode, the risks of shadow AI, and why data readiness, governance, and human-in-the-loop models are essential for scaling AI responsibly.

From cultural resistance and legacy systems to regulatory pressure and leadership mindset, this conversation offers a practical perspective on how companies can turn AI from a bold promise into a scalable, sustainable capability.

⁠www.spsglobal.com

www.spsglobal.com

How can organizations unlock performance in a workplace shaped by five generations, hybrid expectations, and rapid tech evolution?

In this episode, ⁠Claire Ward,⁠ Chief Innovation Officer at SPS, is joined by ⁠Nicole Mangarella⁠, Head of Global Technology & Innovation at SPS, and ⁠Kasia Maynard⁠, Head of Research and Editorial at Worktech Academy. Together, they unpack the most eye-opening findings from the 2025 SPS & Worktech Academy State of the Workplace Survey.

From communication gaps and AI confidence issues to evolving leadership models and policy clarity, this conversation sheds light on what employees really need to thrive—and what leaders must do to adapt. 

Want to read the report? Check ⁠our website⁠.

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AI is reshaping healthcare in ways we couldn’t have imagined a decade ago.In this episode, we explore innovative use cases of AI in healthcare research — from helping doctors predict treatment outcomes to streamlining operations by managing information flows more efficiently.

We’ll hear compelling insights from experts like ⁠Dr. Jack Gilbert⁠, co-founder of BiomeSense, who explains how AI enables his team to analyze patient data and predict treatments for a variety of illnesses.

We’ll also hear from ⁠Serafin Bäbler⁠, Head of BPS Operations at SPS, who discusses how AI is transforming the way healthcare organizations manage data — turning complex information into actionable insights that support better decision-making.

Learn more:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠www.spsglobal.com

www.spsglobal.com

What happens when information stops being an asset and starts becoming a burden? 

As companies generate massive volumes of digital content daily, managing records has evolved from a back-office task to a strategic imperative. In this episode, we explore why leading organizations are rethinking information management—going beyond digitization to tackle governance, compliance, and the rising cost of inaction. 

With expert insights from ⁠Siobhan King⁠, Senior Consultant at Metataxis, and ⁠Keith Seymour⁠, Solutions Director at SPS, discover how to regain control over data and turn fragmented systems into a foundation for smarter decisions.

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The role of outsourcing in the Banking, Financial Services, and Insurance (BFSI) sector is shifting. Once seen primarily as a way to cut costs, it has become a strategic tool for driving innovation, ensuring regulatory compliance, and enhancing customer experiences. 

In this episode of The Power of Possibility, ⁠Ronak Doshi⁠, Partner at Everest Group, and ⁠Michael Neuberg⁠, Head of Global Service Line BFSI at SPS, share insights on how financial institutions are using outsourcing to strengthen digital transformation, improve operational resilience, and navigate an evolving regulatory landscape.

Learn more:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠www.spsglobal.com

www.spsglobal.com