THE PRACTICE PODCAST

In this special episode of Bast Amron’s The Practice Podcast, listen to the recorded panel Digital Burnout: Strategies for Managing the Customer Experience in the Age of Technology from our 6th Annual Business Advantage Forum. This panel was moderated by Dain de Souza and included Elliot Basner, VP and Associate General Counsel, Chewy.com, Abe Ng, President, CEO, CSO (Chief Sushi Officer), Sushi Maki and M. Thérèse (“Terry”) Vento, General Counsel / Senior Director of Legal and Government Affairs, Pérez Art Museum Miami.

The all-star panel discussed how businesses have traditionally used technology to make things more efficient and reduce the workload for employees, aiming to benefit customers. However, as customer service evolves, there’s a growing demand for human interaction. Customers now prioritize experience, seeking immersive and engaging ways to shop and use services, without undermining the importance of price and quality.

They focused on the challenge of providing these immersive experiences, considering how digital-age communication changes affect customer relationships. They talked about using technology not just for efficiency but to enhance sales, marketing, and customer service in ways that create memorable experiences. The discussion also covered the importance of keeping a personal touch with customers despite technological advances and finding the right balance between fast-paced technological advancements and the more deliberate pace of consumer demands.

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Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

In this special episode of Bast Amron’s The Practice Podcast, listen to the recorded panel Harmonizing Humanity and Technology: Connecting the Workplace in the Digital Age from our 6th Annual Business Advantage Forum. This panel was moderated by Brett Amron and included Melissa Medina, CEO & President, eMerge Americas, Laura Juanes Micas (she/her), VP, Privacy Officer, RBI Restaurant Brands International, and Carlo Rodriguez, Managing Director, EVs & Advanced Vehicle Technology, Ryder Systems Inc.

The panel of experts discussed how fast technology is growing, like social media and AI, and how it might make it harder for us to keep in touch with important people. They discussed the need to stay connected with others as we use more technology at work and in everyday life. The main points included how to keep people working well together when technology keeps changing, combining emotional smarts with AI to make work better, and ways to keep real connections in a world full of tech.

They looked at how technology affects our work relationships, shared stories of success and challenges in using emotions to connect with technology, and talked about the impact of tech on our mental health. The discussion also covered how emojis and gifs help in expressing feelings and offered tips on balancing online and face-to-face interactions. The goal was to highlight the importance of keeping human connections strong in the tech-savvy world.

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

In this special episode of Bast Amron’s The Practice Podcast, listen to the recorded Opening Remarks from Madeline Pumariega, the President of Miami Dade College, during our 6th Annual Business Advantage Forum. Madeline shed light on the connections between education and leadership in our ever-evolving world. Her relatable perspectives struck a positive chord, leaving the audience inspired and with a sense of purpose.

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Meet Donna DiMaggio Berger, a lawyer specializing in community association law.  She discusses with Brett and Jeff the challenges and nuance required to represent associations and boards.   She talks about changes in the industry since the Surfside collapse, the problem of "green banana" owners, the need for proactivity, the new Florida condo requirements, and why some fiscally irresponsible boards may be a thing of the past. 

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Meet Addison Adams, the founder of Adams Corporate Law.   Addison is a specialist in mergers and acquisitions for California-based businesses, but he did not always practice corporate law.  Addison discusses with Brett and Jeffhis journey from class action litigation to corporate law, growing a firm and starting over, finding balance in your practice, and the challenges of delegation.  He also discusses his role as a deal quarterback, why every business should have a corporate lawyer, and when to bring a lawyer into a deal.  

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Dan Lansman is an entrepreneur in the truest sense.  He has started, built, and sold businesses multiple times for multiple millions.  He discusses with Brett and Jeff his entrepreneurial journey, how he ultimately learned to keep the main thing the main thing, why the second sale is easier, and whether you really need to have all the answers before you start the business (spoiler - you don’t!)   He also shares some personal experiences about hiring lawyers and other professionals.   So, if you have any entrepreneurial inclinations or you are a professional who works with business owners, you do not want to miss this informative and entertaining episode.  

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

On this episode, meet Seth Freeman, a Managing Director at B. Riley Advisory Services.  Seth explains his role as a Certified Insolvency & Restructuring Advisor and a Certified Turnaround Professional. He discusses with Brett and Jeff his unusual path to the world of insolvency and restructuring, the overblown issues facing his hometown of San Francisco, and the peculiar human conditions that lead some notorious fraudsters down the Ponzi path.  This is a must-listen for anyone involved in restructuring, insolvency, or fraud investigations.

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

On this episode, meet Dr. Jean Oursler.  With a Ph.D. in Business Psychology, Dr. Jean is one of the country’s top business consultants, a top-rated speaker, a world-class business performance coach, a serial entrepreneur, and the creator of the Caveman Brain Business Growth System. 

She discusses with Brett and Jeff the importance of outcome-focused thinking, getting alignment in an organization, Z to A thinking, and why you need to put the right people in the right seats.   She even shares some sleep tips!  This is an important episode for lawyers and business leaders who are looking for results now.   

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And it will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Matthew Krayton is the visionary behind Publitics, a public affairs, political, PR, and strategy consultancy. With extensive experience advising campaigns, candidates, executives, and brands, Matt possesses a unique perspective that blends politics with emerging technology.

He discusses with Brett and Jeff his unusual path to starting a political consultancy, his unplanned entrepreneurship, the importance of fighting what you believe in, and the necessity of strategy in branding and messaging.   They also discuss how random acts go viral, including President Biden’s “We Just Did” hat.  Enjoy this episode!

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And It will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Meet Scott Dimond, Jeffrey Kaplan, and David Rothstein, the founding members of Miami litigation boutique Dimond Kaplan and Rothstein  PA.   

The three partners discuss with Jeff and Brett the birth of their successful law firm, the keys to a healthy 20-year partnership, the way to leave a law firm on good terms, how to incentivize  behaviors in lawyers, and how to balance risk, accept loss, and find exit ramps.   They also discuss the differences between advocacy and counseling, managing clients with unrealistic expectations, and the importance of being honest with clients.  This episode is filled with nuggets of wisdom and lessons for anyone in a business partnership.

If you enjoyed the show, please subscribe, share, and leave a review. Subscribing to the show and leaving a review will actually help others find the show. And It will help us grow, devote more time, and produce better content for you.

Streaming now on  YouTube, Spotify, Google, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.