Some Problems with 'Complacency':

1. It is a surface level overgeneralization: If it explains everything then it really doesn't explain anything. 
2. It focuses on the individual and misses the systemic influences for bad outcomes. 
3. It frames undesirable outcomes as an individual moral choice. 
4. It discounts the role and vulnerabilities of expertise. 
5. It is a hindsight attribution. 
6. It biases investigations and provides a false stopping point. 

Supplemental Reading:

Desmond, M. (2007). On the Fireline: Living and Dying with Wildland Firefighters. The University of Chicago Press.

https://www.amazon.com/Fireline-Firefighters-Fieldwork-Encounters-Discoveries/dp/0226144097

Moray, N., & Inagaki, T. (2000). Attention and complacency. Theoretical Issues in Ergonomics Science, 1(4), 354-365.

https://www.tandfonline.com/doi/abs/10.1080/14639220052399159


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