Industry veteran Armand Lobato, who has spent time as a produce manager, produce supervisor, produce buyer and more over the course of his career, joins us again to discuss an easily overlooked part of the produce manager role: managing people. The technical knowledge and skills required of the position — understanding commodities and seasonality, business essentials like inventory and shrink, deal-breakers like food safety and more — are so numerous that they can sometimes overshadow the core responsibility of any management role: helping your team members be as successful as possible. Armand discusses a range of topics within this realm, including different management styles, managing people older or more experienced than you, making sure the performance review is a positive, "no gotchas" experience, training best practices (like what to carry on the sales floor at all times) that stand the test of time, and more. Armand's anecdotes from his days in stores — including his reflections on the best leader he ever worked for and why he made such a lasting impression — will provide practical ideas that can easily be put into action. Hope you enjoy the conversation!
This new podcast series is designed to cover all things produce retail: strategy, partnerships, planning, training, leadership, communication, merchandising and beyond. Recent topics include planning and goal-setting for 2022, customer service, creating theater in the produce department, managing shrink, deepening partnerships through field trips, and much more.
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