Listen in while we talk about the ‘customer experience’. It seems pretty obvious but most businesses just don’t put much attention to the customer experience and they pay the price. If you are in a business that is very competitive, you MUST listen to this episode. It will be invaluable to your business.

In this episode, we discuss a mistake many business owners make by not knowing their numbers when setting their prices. We give you a real-life example of a company that had lots of sales but was rapidly losing money. Then, we discuss setting a livable wage salary and MMP for the business. We hope you get some useful tips in this episode.

Listen in as Strategy Consultant, Mike L Smith explains his passion for helping business owners. Also, learn some lessons about giving a great customer experience throughout the entire process and what to do when things go sideways. Then, I'll tell you about the practice of training hard so the fight is easy.