Share The Proof Point
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By UserEvidence
5
99 ratings
The podcast currently has 18 episodes available.
The TL;DR
Struggling to prove marketing’s impact?
Mark Huber (UserEvidence), Pranav Piyush (Paramark), Megan Boone (Redis), and Jason Widup (Fractional CMO) share their approaches for setting goals, measuring success, and getting leadership buy-in for strategies that aren’t always quantifiable. Find out how they strike the right balance between short-term wins and long-term growth.
What’s working in B2B marketing:
TRUST YOUR JUDGMENT, NOT JUST THE NUMBERS
Not every successful tactic can be neatly measured. Combining data with sound judgment builds the confidence needed for leadership buy-in.
What’s not working in B2B marketing:
OVER-RELIANCE ON METRICS
Focusing too much on data can miss the bigger picture. Not every effective strategy shows immediate returns, but building trust with leadership allows room for tactics that take longer to pay off.
The key takeaways:
1. Internal communication goes beyond sharing wins: It’s not just about delivering visible results. Consistent updates ensure leadership understands the marketing team’s ongoing efforts, even when the impact isn’t immediately obvious.
2. Growth isn’t just about the numbers: A successful strategy balances measurable goals with flexible initiatives. Both are needed to drive short-term gains and long-term progress.
3. Trust starts with early wins: Securing quick, measurable outcomes helps build the trust needed to pursue larger, more ambitious strategies that take longer to pay off.
4. Go beyond attribution with modeling: Attribution is important, but it’s not the only way to measure success. Modeling helps capture broader trends and gives a clearer picture of performance.
5. Set expectations early: This is more than hitting targets. Establishing realistic, achievable goals allows you to exceed targets and foster stronger relationships with leadership.
The things to listen for
(00:00) Intro
(01:17) The challenge of proving marketing’s impact
(02:25) Setting measurable goals vs. trusting your instincts
(05:49) Why internal marketing builds leadership trust
(09:33) Can everything be measured?
(13:27) Using event marketing to drive pipeline
(17:28) Balancing data-driven decisions with intuition
(22:58) How small wins build momentum for your team
(29:03) Modeling success versus focusing on measurement
(36:24) Biggest mistakes and advice for new marketing leaders
The TL;DR
Struggling to show the real value of customer marketing?
Mark Huber (UserEvidence) is joined by Jane Menyo (Gong), Cache Walker (Trellix), and Leslie Barrett (Tipalti) to reveal how top B2B SaaS companies are finding proof points that matter.
What’s working in customer marketing:
THINK LIKE A CONSULTANT
Treat customer marketing as more than just a department. Act like a consultant—balance short-term wins with long-term impact by building solid relationships, both inside and outside your organization.
What’s not working in customer marketing:
LACK OF PROOF
Too many teams are operating without clear metrics. To show the real business value of customer marketing, you need data-driven results. This helps break the myth that it’s just a "feel-good" function.
Key takeaways:
The things to listen for:
(00:00) Intro
(01:17) Why proof points are crucial for go-to-market teams
(02:07) Common mistakes in customer marketing
(03:01) Initial missteps in the field of marketing
(04:02) Why customer marketing is misunderstood
(07:13) Why customer feedback is important
(09:55) Influences in customer marketing
(14:16) The challenges and pitfalls of customer marketing
(25:28) Leveraging technology and automation
(36:17) Measuring the impact and ROI of customer marketing efforts
The TL;DR
Overwhelmed by the endless debate between brand awareness and demand creation?
Mark Huber (UserEvidence), Liam Moroney (Storybook Marketing), Sydney Sloan (G2), and Sam Kuehnle (Loxo) break down the real differences and why getting it right matters more than ever.
What’s working in B2B marketing:
FALLING IN LOVE WITH THE CUSTOMER
Understanding your audience isn’t enough. The best brands are fixated on solving customer problems, which drives authentic connection and loyalty.
What’s not working in B2B marketing:
CONFUSING BRAND AWARENESS WITH DEMAND CREATION
Lumping brand awareness and demand creation together is a mistake. Knowing when and how to leverage each is crucial for driving both immediate results and long-term growth.
The key takeaways
The things to listen for
(00:00) Intro
(01:17) Why brand awareness and demand creation aren’t the same
(04:35) Love the problem more than the product
(07:22) How customer fixation drives successful marketing strategies
(11:08) The dangers of blurring brand and demand
(14:43) Why simplicity beats cleverness in messaging
(19:12) How data-driven marketing builds trust
(22:57) Targeting your ideal customer profile with demand creation
(27:36) Long-term growth strategies vs. chasing quick wins
(31:48) The role of evidence in building a trustworthy brand
(36:54) Key insights and final thoughts from the guests
The TL;DR
Overwhelmed by the constant push to be customer-obsessed?
Mark Organ (Influitive), Jill Rowley (Salesforce), and Evan Huck (UserEvidence) dive deep into what it means to truly focus on the customer without losing sight of what’s best for your business. This episode explores the delicate balance between meeting customer demands and maintaining a healthy company culture.
What’s working in B2B SaaS:
UNDERSTANDING CUSTOMER NEEDS
Instead of simply following customer requests, deeply understand and anticipate their needs to deliver truly valuable solutions. Aligning product and service offerings with genuine customer problems can lead to innovative breakthroughs and stronger customer loyalty.
What’s not working in B2B SaaS:
BLINDLY FOLLOWING CUSTOMER DEMANDS
Prioritizing every customer request without consideration can lead to unsustainable practices and burnout. A balanced approach that also considers employee well-being and strategic business goals is essential for long-term success.
The key takeaways
The things to listen for:
(00:00) Intro
(01:28) Understanding customer needs instead of following requests blindly
(05:49) Balancing customer demands with strategic business goals
(08:06) The impact of employee well-being on customer experience
(11:16) Innovative pricing strategies for better customer alignment
(14:56) The power of real customer stories in building trust
(19:33) Knowing when to say no to customer feedback
(23:48) Aligning product development with genuine customer problems
(33:52) The importance of strategic decision-making in B2B SaaS
(39:20) How employee-centric cultures lead to better customer outcomes
(44:25) Creating a sustainable relationship with customers through balanced approaches
The TL;DR
Feeling overwhelmed by outdated playbooks and rigid sales processes?
Kevin White (Common Room), Mac Reddin (Commsor), and Natalie Marcotullio (Navattic)—leaders in modern go-to-market strategies—dive deep into transforming your approach to align with today’s buyer expectations, leveraging cutting-edge signals, and fostering long-term relationships.
What’s working in B2B marketing:
ADOPTING A BUYER-FIRST APPROACH
Putting your buyer at the center isn’t just a trend—it’s a necessity. From understanding buyer signals to ensuring seamless experiences, aligning your sales process with buyer preferences can significantly boost engagement and conversions.
What’s not working in B2B marketing:
RELYING SOLELY ON MQLs AND SHORT-TERM METRICS
Focusing only on marketing-qualified leads and short-term gains can be a pitfall. Prioritizing pipeline metrics and long-term relationship building over vanity metrics fosters sustainable growth and deeper connections with your audience.
The key takeaways
The things to listen for
[00:00] Intro
[01:28] CRM stages create an inorganic buying process; trust buyers more
[05:49] Ownership of go-to-market varies with company maturity
[08:06] Changes in buyer behavior and competition affect go-to-market
[11:16] Signal-based go-to-market strategies
[14:56] Effective signals and how to use them
[19:33] Focus on long-term relationships, not short-term sales goals
[23:48] Buyer-first go-to-market
[33:52] Balance short-term results with long-term value
[39:20] Focus on pipeline rather than vanity metrics
[44:25] Balance quantitative and qualitative feedback
The TL;DR
Hey B2B marketers, struggling to execute on the data you collect?
Peep Laja (Wynter), Victoria Sakal (Wonder), and Ryan Sorley (Klue) join the show to talk about how to transform customer insights into strategic actions.
What’s working in B2B marketing:
OWNERSHIP & QUICK DECISION-MAKING
Ditch the committee approach. Crown a leader who can make quick decisions and see your initiatives gain speed and precision.
What’s not working in B2B marketing:
BROAD RESEARCH
Casting a wide net? Stop immediately. Focus on specific customer segments for feedback, making your research purposeful and actionable.
The key takeaways
Resources
How to select the right research methodology: https://www.linkedin.com/posts/victoriasakal_innovation-research-askbetterquestions-activity-7212486453430300673-VJ3p?utm_source=share&utm_medium=member_desktop
The things to listen for
[00:00] Intro
[02:00] The benefits of regular customer research
[04:45] The perception of research costs
[06:05] What are target customer insights?
[12:00] Desk research
[21:30] Have a clear plan to act on research insights
The TL;DR
Feeling buried under LinkedIn fluff and competitive banter?
Andy McCotter-Bicknell (Apollo), Clara Smyth (Klue), and Alex Eaton (UserEvidence)— trailblazers in the world of competitive intelligence—share their wealth of experience on gathering actionable insights, understanding your competitors' strategies, and effectively positioning your product in a crowded market.
What’s working in B2B marketing:
INVESTING IN COMPETITIVE INTELLIGENCE
Knowing your competitors isn't optional—it's critical. Whether it's crafting that killer pitch or understanding your customer's pain points, competitive intelligence is your secret weapon to closing more deals.
What’s not working in B2B marketing:
ONE-SIDED COMPETITIVE FOCUS
It's not all about the rivals. Forgetting the customer while obsessing over competitors? Major faux pas. There’s a balance to strike between competitive and customer intelligence.
The key takeaways
The things to listen for:
[00:00] Intro
[05:15] Defining competitive intelligence
[07:53] Competitive Intelligence’s relationship with customer marketing
[11:50] Understanding the importance of Battle Cards
[17:02] Importance of competitor awareness for revenue protection and customer retention
[22:27] Evaluating competitor strategies and customer resonance
[27:59] Beyond battle cards: Creative forms of competitive intelligence content
[32:00] Balancing competitive intelligence with customer intelligence
The TL;DR
Are you tired of battling churn and struggling to retain customers?
Today, Sy Pendergast (Goldcast), Lauren Alt Kishpaugh (Pendo), and Myles Bradwell (UserEvidence) get real about what actually causes customers to churn and break the myth that churn is just a Customer Success problem.
What’s working in B2B marketing:
COLLABORATIVE CUSTOMER SUCCESS STRATEGIES
Bridge the gap between Marketing and Customer Success. Discover how leveraging positive customer stories and refining your ICP can drastically reduce churn. Collaboration is key—unite your teams to drive real, impactful results.
What’s not working in B2B marketing:
OPERATING IN SILOS
Ditch the isolated approach. It’s time to bring Marketing, Sales, and Customer Success together. When teams work in harmony, you understand customer needs better and provide value that keeps them coming back.
The key takeaways
The things to listen for
[00:00] - Intro to churn and retention
[02:20] - Marketing and Customer Success misalignment issues
[08:19] - Causes of churn in the B2B SaaS world
[14:25] - Sales' role in preventing churn
[18:28] - Using Customer Success data for Marketing
[24:03] - Collaboration across departments
[31:48] - Importance of net retention rate (NRR)
[38:52] - Real-time customer feedback loop
[43:36] - Aligning Marketing with customer needs
[49:53] - The future of Marketing and Customer Success
The TL;DR
Is your homepage sending the right message?
Robert Kaminski (Fletch) didn’t think so about Calendly and respectfully called them out on LinkedIn. Jeff Hardison, Calendly’s Head of Product Marketing, defended himself in the comment section. We invited them onto the show to continue the debate.
What’s working in B2B marketing:
MATCHING YOUR HOMEPAGE TO YOUR AUDIENCE
Let's be real—your homepage isn't just prime real estate; it's the front line of your marketing battlefield. In a world where most B2B SaaS homepages look alike, the ones hitting the mark are specifically tailored to an audience and what they’re looking for.
What’s not working in B2B marketing:
SELLING THE BENEFITS
Marketers and salespeople, especially in B2B SaaS, are over-indexing on this concept of selling the outcomes. While it has a lot of merit, it might not be the right message. Instead, we're putting too much emphasis on what closes the deal and forgetting about why someone came to the homepage in the first place.
The key takeaways
The things to listen for:
[00:00] Intro
[05:12] Creating a separate storytelling mechanism for Calendly
[13:22] Motivating stakeholders and measuring success
[20:30] Balancing product-led and sales-led marketing
[34:42] Maintaining a product-led growth strategy
[40:58] Aligning marketing message with business goals
The TL;DR
Are you sick of spinning average products into marketing magic? Do you feel like a “poo polisher” as April calls it?
Today, April Dunford (Ambient Strategy), Kyle Lacy (Jellyfish), and Marcus Andrews (Pendo.io) dive into storytelling and how to write stories your sales team will actually use.
What’s working in B2B marketing:
TAILOR-MADE, ENTHRALLING STORYTELLING
Draw in your prospects with a compelling narrative that screams relevance. Skip the generic fluff. Dive deep into the psyche of your customer. Make them the hero of your story.
What’s not working in B2B marketing:
WRITING BY COMMITTEE
Chuck out the too-many-cooks approach. Embrace a dedicated "words person." Quality trumps quantity, always. When storytelling is focused and centralized, your message not only resonates—it reverberates.
The key takeaways:
The things to listen for:
[00:00] Intro
[02:02] "Polishing the poo" in marketing
[05:23] Challenges of corporate messaging and writing by committee
[09:42] Value proposition and its importance in storytelling
[12:04] Who owns the story in B2B marketing?
[16:38] Importance of differentiated value
[19:56] Revisiting and regularly updating positioning
[24:48] Adapting messaging to market changes
[26:29] Getting internal buy-in on storytelling
[28:53] Testing and iterating on new pitches
[34:36] Aligning sales and marketing teams with effective messaging
[39:12] Measuring the effectiveness of your story
The podcast currently has 18 episodes available.
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