The Property Edge Podcast

In this episode of the Property Edge Podcast, we speak with Kylie Dillon, CEO of Realtime Conveyancer, about one of the most overlooked parts of the real estate transaction: settlement.

Kylie explains why conveyancing is still a friction point in the property journey, what today’s buyers and sellers expect, and how automation, digital workflows and smarter compliance tools are reshaping the role of conveyancers and agents alike.

If you're a real estate principal, sales agent, property manager, or PropTech leader, you’ll come away with a clearer understanding of where the industry is heading—and how to future-proof your agency.

What we cover:

-Why the conveyancing process often feels like a “black hole” for agents and clients

-How digital conveyancing and workflow automation reduce errors, delays, and compliance risk

-Why re-keying data is one of the biggest problems in real estate transactions

-The shifting expectations of buyers and sellers in a digital-first property market

-AML/VOI compliance changes coming to the industry—and what they mean for agencies

-How stronger communication between agents, conveyancers, brokers and lenders leads to better client outcomes

-What to look for when choosing PropTech partners (and what to avoid)

00:00 Introduction and Episode Overview

00:41 The Role of Conveyancers in Real Estate Transactions

01:52 Digital Transformation in Conveyancing

02:55 Addressing Risks and Efficiency in Real Estate

06:51 The Importance of Communication and Trust

08:51 Compliance and Future Trends in Conveyancing

13:46 Integration and Future of Real Estate Technology

17:42 Conclusion and Final Thoughts

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode of the Property Edge Podcast, Rob speaks with Mark Lands, a Real Estate Principal and Auctioneer from Lands Real Estate. They discuss the future of real estate, looking ahead to 2030, and how technology, particularly AI and automation, will impact the industry.

A great episode for anyone wanting to take a step back and look at the big picture of how any real estate agent (or agency) can be preparing their business for the opportunities and changes that tech acceleration will bring.

The discussion emphasises the importance of human connection and the evolving skill sets needed in real estate. Mark shares insights from his 22-year career, highlighting the balance between automation and personal relationships, the shifting roles within agencies, and how real estate professionals can prepare for the future.

The conversation also touches on the challenges of managing distractions, the qualities that make top performers in the industry and identifies the two things any agent needs to balance for real success.

00:00 Introduction and Podcast Overview

00:41 Welcome and Guest Introduction

01:39 Mark Lands' Background and Business Journey

02:24 Future of Real Estate in 2030

04:22 Impact of Technology and AI on Real Estate

15:46 Skills and Qualities for Success in Real Estate

21:57 Final Thoughts and Conclusion

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

The guest of today’s podcast is Rachel Elliot, Head of Advisory at McGees in Adelaide and career valuer with 35 years of experience. She joins Rob Turnbull to explore how real estate agents can deliver more credible and defensible appraisals by learning from the valuation industry.

Rachel shares expert insights on selecting quality comparable sales, the importance of property inspections over desktop research, and her "data-driven gut feel" approach that combines market knowledge with empirical evidence.

00:00 Introduction and Episode Overview

00:56 Meet the Expert: Rachel Elliot

02:31 Valuation vs. Appraisal: Key Differences

04:59 The Importance of Comparable Sales

09:29 The Role of Desktop Research and AVMs

13:41 Red Flags in Appraisals and Valuations

15:32 Conclusion and Final Thoughts

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode of the Property Edge Podcast, Nikki Katz, a business broker with a focus on rent roll sales, discusses strategies for positioning real estate agencies for successful acquisitions in a consolidating market.

Katz shares insights on the importance of data, system integration, and compliance for agency sales, while also advising individual agents on building portable career assets. From valuing rent rolls to leveraging AI in agency operations, this episode offers comprehensive guidance for principals and agents aiming to thrive in today's competitive real estate landscape.

00:00 Introduction and Welcome

01:12 Meet Nikki Katz: Australia's Top Business Broker

01:42 Understanding Business Acquisitions

06:35 The Importance of Data and System Integration

13:45 Building a Portable Career in Real Estate

17:36 Adapting to Change and Technology

20:00 The Impact of AI on Real Estate

22:01 Key Takeaways and Conclusion

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

What if realestate.com.au isn't just a listings portal, but a behavioural database mapping every buyer and vendor in Australia? In this episode, Luke Dore, National Customer Training Manager at REA Group, reveals how 13 million monthly users are creating the largest property intent database in the country—and how agents can tap into those insights.

Luke shares how REA reverse engineers successful buyer journeys, using AI to predict transaction likelihood before buyers even know they're ready. We explore the shift from FOMO to FOBO (fear of better options), why buyer decision-making has extended from 34 to 44 weeks, and how 66% of sellers start without a preferred agent.

Key takeaways: Speed wins listings, reviews are essential (76% of sellers research them), authenticity beats production value in videos, and REA's data shows pay-to-play advertising delivers measurable results.

00:00 Introduction and Market Trends

00:43 Welcome and Guest Introduction

01:14 Understanding Realestate.com as a Behavioral Database

02:56 Customer Personas and Behavioral Insights

07:08 Identifying and Attracting Potential Sellers

11:15 Importance of Reviews and Agent Profiles

15:57 Effective Lead Response Strategies

18:49 The Power of Video in Real Estate

26:28 AI and Future Trends in Real Estate

31:07 Conclusion and Final Thoughts

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode of the Property Edge Podcast, host Rob Turnbull of Land Services SA is joined by Lara Paholski from Livesign.

They discuss the evolution of electronic signing and digital identification in real estate transactions, the challenges of maintaining compliance, and the impact of upcoming anti-money laundering legislation. Lara shares her journey from co-founding a digital identity company to leading Livesign and highlights how agencies can proactively adopt new technologies to streamline operations and ensure compliance, ultimately enhancing client trust and experience.

00:00 Introduction and Welcome

01:04 Meet Lara Paholski: From Kadina to Livesign

02:03 The Role of Technology in Real Estate

03:02 The Evolution of Signatures and Digital Identity

03:48 Compliance and Anti-Money Laundering Legislation

04:16 Digital Witnessing Solutions

07:09 Seamless Integration and Compliance

07:39 Adopting New Technologies in Real Estate

09:49 Conclusion and Farewell

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode Todd Alexander, Head of Marketing at Ray White Corporate joins the podcast and delves into all things marketing. He discusses marketing technology for real estate agencies, including insights on Ray White's One System, their Canva integration, and other tools that enhance agent productivity and maintain consistent brand standards. 

There are plenty of practical recommendations that agencies large and small can learn from, including on the significance of customer experience surveys, the use of data, and the evolving role of AI and machine learning in the real estate industry.

00:00 Introduction and Episode Overview

00:41 Meet Todd Alexander: Journey to Ray White

02:45 Ray White One System: Enhancing Efficiency

04:07 Canva Integration: Consistency in Marketing

08:37 Customer Experience and Nurture Cloud

10:40 Setting Up a New Agency: Essential Tools

15:07 Balancing Paid and Owned Ecosystems

17:26 The Role of Data and Analytics

22:46 AI in Real Estate: Current and Future Impact

26:37 Closing Remarks and Thank You

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

We speak with proptech veteran Tristan Lovell as he discusses the importance of maintaining clean databases in real estate, exploring how outdated and unorganized data can hinder an agency's operations. Tristan shares his extensive 20-year journey in prop tech and his experiences with companies like AgentBox and Rita. The podcast highlights strategies for database management, the benefits of using specialised teams, and the potential technological advancements coming in 2025 to streamline real estate processes.

Key topics include the significance of maintaining accurate and current data, leveraging AI to enhance prospecting, and the importance of integrating different platforms for optimal functionality.

00:00 Introduction and Episode Overview

01:02 Guest Introduction: Tristan Lovell

01:30 Tristan's Journey in PropTech

03:03 The Importance of Data in Real Estate

04:12 Challenges with Real Estate Databases

06:31 Solutions for Database Management

13:35 Integrating Platforms for Efficiency

16:14 Future Trends in PropTech

20:09 Conclusion and Contact Information

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode of the Property Edge Podcast, we welcome Rav Prakash of Kemp Real Estate, a prominent player in Port Lincoln's real estate scene. Celebrated for his recent award at the REISA Awards, Rav shares his journey with Kemp Real Estate and their strategic use of tech and AI to enhance their operations.

The discussion covers Kemp's approach to maintaining a clean CRM, integrating new tech tools, and the challenges and advantages of regional real estate marketing. Rav also provides insights into their tech stack, onboarding processes, and future aspirations for leveraging AI in the industry.

 00:00 Introduction and Overview

00:47 Meet Rav Prakash: Regional Industry Leader

01:24 Kemp Real Estate: History and Strategy

03:07 Tech Stack and Innovations

07:47 Challenges and Growth

10:19 Marketing in Regional Real Estate

13:36 AI in Real Estate: Enhancements and Future

16:51 Wishlist and Conclusion

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app

In this episode of the Property Edge podcast, we dive into cutting-edge tools, tech, and perspectives with Luke Holden, Sales Director at Ouwens Casserly (OC) in Adelaide.

He discusses OC's unique approach to integrating technology and AI to boost efficiency and sales. Luke shares insights on the 'OC way,' detailing how 70% standard practices combined with 30% individual flair enhance performance. 

From the importance of user-friendly tech adoption to the benefits of AI in communication and customer journey management, this episode offers valuable lessons for real estate professionals. 

00:00 Introduction and Overview

00:48 Meet Luke Holden: Sales Director at OC

01:18 OC's Unique Approach to Real Estate

03:02 Tech and Decision Making at OC

05:39 Implementation and Adoption of Tech

08:10 Cost Management and Efficiency

11:59 Customer Experience and Personalization

23:03 Future of Tech and AI in Real Estate

27:22 Change Management and Adoption Strategies

30:00 Conclusion and Final Thoughts

The Property Edge Podcast from Land Services SA connects real estate agents with the ideas, technology and AI opportunities that can be brought into their own businesses to drive further success.

Visit www.propertyedge.app/the-property-edge-podcast to see other episodes, see episode summaries and read transcripts.

Learn about South Australia's locally made property research platform, Property Edge, at www.propertyedge.app