Courage to Advance with Kim Bohr

The Psychology Behind Why Your Team Won't Ask for Help


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Most organizations say they care about employee wellbeing. But when your therapist's office hours don't fit the windows your employer leaves open, when you're the only person trained to run a Friday report so you can never actually take a Friday off, when the word "accommodation" makes you feel like a problem before the conversation even starts, the message your people receive is different from the one you think you're sending. 

Sarah Harris is a licensed clinical social worker with more than two decades of clinical practice who still sees therapy clients every week. That experience is what drove her into workplace culture consulting. She kept watching her clients learn new coping skills in session and then walk back into workplaces that made those skills nearly impossible to use. Her book, The Culture Garden, gives leaders practical, script-ready tools they can read at their desk and use in their next conversation. 

In this episode, Sarah joins Kim Bohr to explain the neuroscience of perceived threat in the workplace, why one word swap changes whether someone feels safe enough to ask for help, and how the smallest, free changes often produce the biggest gains in productivity and trust. 

 

What You'll Discover: 

  • Why your wellbeing policy may be communicating the opposite of what you intend 
    • What happens in the brain when a perceived threat is triggered at work, and why your colleague hasn't heard the first four sentences of your question 
      • How replacing "accommodation" with "support" changes the entire nervous system response to the conversation 
        • The 20-minute message-checking rule that transformed an IT worker's ticket-clearing speed 
          • Why approaching with curiosity is accountability and compassion at the same time 
            • What two-way transparency looks like during disruption, and why naming what you don't know is as important as sharing what you do 
            •  

              Sarah Harris:

              "The implied message of accommodation is that you are somehow a burden, that this is somehow a drastic change, that you're a problem. And so folks don't want to ask for accommodation because of the stigma attached to the word." 

              Kim Bohr: 

              "That's the illusion of inclusion. It may be well intended, but the realities of how the world is working isn't being considered."

              Courage to Advance brings senior HR and business leaders into honest conversation about the work of leading people through real complexity. Hosted by Kim Bohr, CEO of SparkEffect. New episodes drop every second, third, and fourth Tuesday of each month. Subscribe at couragetoadvancepodcast.com. rPoG2nGNhym8y5OjgRjF

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              Courage to Advance with Kim BohrBy SparkEffect