This week, M. Kevin Davis meets with Nancy Friedman, Founder and President of Telephone Doctor, Inc., to discuss what effect exceptional customer service has on the experience your customers have when they are in your shop and some tips you can use to help you sharpen your skills.

You can contact Nancy directly via email at [email protected], or call (314) 276-1012.

You can find out more about Nancy Friedman and the multitude of programs that can help improve your customer service skill by visiting: www.nancyfriedman.com or www.telephonedoctor.com. You can also view eLearning demos on: www.serviceskills.com.

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis invites Jacob Salem, Founder and CEO of EZMetrics, to discuss the four cylinders of marketing and why every cylinder must be firing and working together for your marketing strategy to be successful.

You can find out more about how EZMetrics can help you by visiting www.ezmetrics.com or email Jacob Salem directly at: [email protected]

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis invites Jody DeVere, CEO of AskPatty.com, Inc., to discuss what is means to be “female friendly” in your shop and ways you can help women be more informed and comfortable in your quick lube.

You can find out more about AskPatty or learn how to become Certified Female Friendly by visiting www.askpatty.com, www.askpattytraining.com, or www.certifiedfemalefriendly.com  

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

We have a special episode for you today! We’ve reached the 1-year mark of the QLE Podcast! Over the past 51 episodes, you’ve heard from numerous vendors, suppliers, owners and other experts who have a passion for our industry. This week, we highlight some of our top QLE Podcast episodes that you may have missed or that might be worth another listen. M. Kevin Davis and QLE Team Members Jonathan and Joshua Keeton reveal the top 5 episodes and give the highlights and their biggest takeaways from each episode.

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis sits down with Darren Shearer, Founder and Director of the Theology of Business Institute and Founder and CEO of High Bridge Media, to discuss one of his recent blog posts that spoke to the difference it makes in your business to improve and refine your business practices before you try to scale up to more locations.

You can find out more about Theology of Business Institute or High Bridge Media by visiting: www.theologyofbusiness.com or www.highbridgemedia.com

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis speaks with Barry Barrett, Certified EOS Implementer out of Lexington, KY, to discuss not only the challenge of finding the right people, but also making sure that they are in the right position, that they have good leadership, and that they have your business’ mission, vision, and core values instilled in them. They identify resources that you can start immediately implementing in your business.

To find out more about EOS, find the free resources discussed in the podcast, or to contact Barry Barrett directly, visit: www.eosworldwide.com/

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis invites Jordan Gibson, President and CEO of Southeast Kentucky Chamber of Commerce, to discuss some the benefits you get by becoming a member of your local chamber, including networking with other business professionals and leaders in your area. They also discuss that in order to get the most benefit out our your membership, you must invest your time and effort into networking with others, attending chamber events, and sharing some of your experiences with other members.

You can find out more about Southeast Kentucky Chamber of Commerce by visiting their website: www.sekchamber.com

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis invites Matt Webb, President of Premier Oil Change based in Redding, CA, to discuss some of the challenges he’s faced as a quick lube operator over his career, but also how fulfilling and rewarding his experience in the industry has been.

You can find out more about Premiere Oil Change and find a location by visiting www.premieroilchange.com or email Matt Webb at [email protected]

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis and Don Perkins, Service Manager at Cintas Corporation, discuss the benefits of having a uniform program for your employees, including but not limited to: professional image, cost savings to team members, morale, and consistency. They also discuss what you should look for in a uniform provider and how you can find a provider that will meet your expectations.

You can find out more about Cintas and get in contact with someone who can best assist you by visiting their website, www.cintas.com.

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com

This week, M. Kevin Davis has a discussion with Tom Ziglar, CEO of Ziglar, Inc., about the current difficulty many businesses are having to find quality employees. They discuss how having solid business principles and a strong and clear mission, vision, and values can help retain employees.

***GIVEAWAY*** Enter for a chance to win either a signed copy of Tom Ziglar’s book, “Choose to Win”! or to win a ticket to Kevin Davis’ and Tom Ziglar’s “Raise the Lid” event in Prestonsburg, KY on Sept. 30th, 2021 (a $199 value).

Here are 2 ways to enter:

1. Go to quicklubeexpert.com and sign up for the QLE Newsletter.
2. Like us on social media, share this week’s podcast post, and tag three of your friends!

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To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: www.quicklubeexpert.com/discovery-signup

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit: www.phillips66lubricants.com, and www.kendallmotoroil.com

Find out more about the Phillips 66 Shield High Mileage Booster: www.shieldbooster.com

Find out more about the Kendall GT-1 High Mileage Booster: www.kendallhmb.com