Fresh Has Landed!

Traction Rec just launched the biggest thing in company history, and this episode breaks it all down. Meet Fresh: a suite of AI-powered products built right on top of the Salesforce foundation you already know and trust, designed to modernize your organization and strip away the friction your members and staff run into every single day.

We're talking natural-language registration that feels as easy as booking a restaurant table, facility booking that kills the double-booking headache for staff while giving members an easy way to reserve space themselves, and camp operations that ditch the spreadsheets for good. All without ripping out a single thing you already have.

In this episode, we cover what Fresh actually is, and what it means whether you're a longtime Traction Rec customer or you're eyeing the exit from a legacy system that just can't keep up anymore. This isn't the future of AI. It's the future of community and rec operations, built for the people who show up for their community every day.

Catching us at GA or NRPA this month? Swing by the booth, our team's on-site and ready to talk all things Fresh. Can't make it? Join our next Monthly Community Meetup, or drop into our customer Slack or LinkedIn. The conversation doesn't stop when the episode ends.

Tune in, laugh with us, and get the inside scoop on what’s next!

The Traction Rec User Conferences are back for 2026, and this year, we’re leveling things up. In this episode, Jordan and Maya talk about how our annual conferences are going bigger than ever, with fresh voices from new Traction Rec team members, expanded content (lots around AI!), and even more opportunities to learn from one another. With two major city experiences, deeper conversations across YMCA, JCC, and partner organizations, and the debut of our all-new Traction Rec Impact Awards, 2026 is all about connection, shared learning, and celebrating the people driving real impact in their communities. If you’ve joined us before, expect more; if this is your first time, this is the year to jump in.

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

In Episode 11, Jordan and Maya are diving into one of the biggest evolutions to hit the Traction Rec user Community. The launch of our Community Support Agent (CSA), an always-available, AI-powered assistant built directly on Salesforce Agentforce - available to all of our customers now!

This episode unpacks how the CSA is transforming the way your organizations access help, find answers, and keep your teams confident and moving forward. From step-by-step instructions to personalized guidance and case support, the CSA brings instant, 24/7 assistance right inside the online Traction Rec Community.

We’ll walk through the core design principles behind the agent, the outcomes organizations are already seeing, and real-world examples of how the CSA clears bottlenecks, reduces time spent searching through documentation, strengthens adoption, and accelerates onboarding for new staff.

You’ll also hear what early users are saying! From “it feels like having a coach” to “this has become my go-to tool”, and get a glimpse into what’s powering this behind the scenes, including Agentforce,and the Salesforce Einstein Trust Layer.

Whether you’re a seasoned power user or just getting started with Traction Rec, this episode will help you imagine the possibilities:

✔️ Instant answers

✔️ Personalized steps

✔️ Guided workflows

✔️ Secure, permission-aware support

✔️ A knowledgeable assistant available anytime, anywhere

If you’re curious about how the Community Support Agent can support your organization’s mission and momentum, tune in and let’s explore it together.

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Summer camp may have just wrapped up, but planning for next year starts now! In this milestone Episode 10, hosts Jordan Williams and Maya Patel dive into Camp Readiness with Traction Rec. Exploring the tools and features that help organizations build better, more efficient camp experiences. From cloning programs and grouping campers to self-serve registrations, AI-powered support, and real-time dashboards, they break down how Traction Rec makes camp prep seamless for staff and families alike. Tune in for practical tips, fun memories, and fresh ideas on how to make your next camp season your easiest (and best) one yet!

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

In this episode, we dive into one of Traction Rec’s strongest tools: Reports & Dashboards. Discover how organizations are saving time, unlocking insights, and making smarter decisions with real-time data. Plus, learn about our Reporting Add-On Package, an optional add on featuring over 300 pre-built reports covering finance, programs, camp rosters, and more - so you’re never starting from scratch.

Learn all abouthow your team can move from spreadsheets to strategy.

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Buckle up, friends -  Automated Billing is coming very soon and its about to make your life way easier (and your cash flow way happier ). As summer winds down, Traction Rec is turning up the heat with a powerful new feature that lets you run billing on your schedule (& does the heavy lifting for you). Whether you’re collecting for memberships, programs, or childhood activities, We’ve got your back!

In Episode 8, Jordan and Maya pull back the curtain to give you an exclusive sneak peek at Traction Rec’s next big feature release!

In this episode:

It’s efficient. It’s flexible. It’s like your billing system just got a personality upgrade. 

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

At Traction Rec, support isn't a department….it’s a mindset. In this episode of The Rec Room, we’re spotlighting how our commitment to community and customer success goes way beyond the standard. From onboarding to optimization, you’ll hear how we wrap our arms around every customer through programs like monthly meetups, engaging webinars, user conferences, self-serve resources, and even a lively peer-driven Slack community.

Midway through, we unveil an exciting new offering: Success+ - a premium layer of support designed for those moments when you need extra hands and expert guidance. Whether you're short-staffed, onboarding a new admin, or just want to move faster, Success+ gives you access to a dedicated Success Specialist who can dive deep into configuration and admin tasks, all without the red tape.

Tune in to hear how Traction Rec is redefining customer support - and how Success+ is helping organizations keep momentum strong through every season.

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

It’s finally here! One of the most requested features has officially dropped: Sibling Discounts! This flexible, intuitive discounting option went live in April, and it's already making waves.

In this episode of The Rec Room, Jordan and Maya are diving into everything you need to know about tiered household discounts. Whether it's two kids in swim lessons or a whole family registering for yoga, this new feature makes it easier than ever to apply automatic discounts based on how many members from the same household sign up for the same course. Making it financially easier for your members to participate in your facility courses. 

We'll break down how it works, share real-life examples, and highlight why this feature isn’t just for siblings, or just for kids. Plus, learn how to get started and where to find all the setup resources you’ll need.

It’s a big win for busy parents, household flexibility, and streamlined operations

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Let’s be real, canceling a subscription or membership should be easy, but we’ve all been trapped in a never-ending loop of “Are you sure you want to cancel?”.

Enter the FTC’s Click to Cancel regulation (July 14th is the compliance deadline! - Previously May 14th), and more importantly, enter Jordan and Maya, who break it all down in this episode of The Rec Room.

Not only do they make sense of the new rule (without putting us to sleep), but they also dish out the good news: Traction Rec has made compliance a breeze. With three different cancellation options, your staff and members get a frustration-free experience.

Jordan and Maya keep things engaging, informative, and surprisingly fun. Whether you geek out over policy changes (no judgment) or just want to make life easier for your team, this short episode is well worth a listen.

Don’t forget to engage in our community slack channels! Need access? reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

The future of member service is here! In this episode, Jordan and Maya introduce Agentforce—Traction Rec’s always-on AI Personal Registration Agent built in partnership with Salesforce. Designed for YMCAs, JCCs, and community centers, Agentforce empowers members to register faster, get real-time answers, and engage with you 24/7.

Tune in to learn how this purpose-built agent is transforming member experiences, reducing front desk load, and making registration smarter and more inclusive. It’s not just AI…it’s your AI, tailored to your community.

Checkout Traction Rec’s Listing in the SF App Exchange Here: https://appexchange.salesforce.com/appxListingDetail?listingId=7edf2fdf-cdf3-40c8-8b42-f707306f824e&channel=recommended 

Have questions? [email protected]