At Traction Rec, support isn't a department….it’s a mindset. In this episode of The Rec Room, we’re spotlighting how our commitment to community and customer success goes way beyond the standard. From onboarding to optimization, you’ll hear how we wrap our arms around every customer through programs like monthly meetups, engaging webinars, user conferences, self-serve resources, and even a lively peer-driven Slack community.

Midway through, we unveil an exciting new offering: Success+ - a premium layer of support designed for those moments when you need extra hands and expert guidance. Whether you're short-staffed, onboarding a new admin, or just want to move faster, Success+ gives you access to a dedicated Success Specialist who can dive deep into configuration and admin tasks, all without the red tape.

Tune in to hear how Traction Rec is redefining customer support - and how Success+ is helping organizations keep momentum strong through every season.

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

It’s finally here! One of the most requested features has officially dropped: Sibling Discounts! This flexible, intuitive discounting option went live in April, and it's already making waves.

In this episode of The Rec Room, Jordan and Maya are diving into everything you need to know about tiered household discounts. Whether it's two kids in swim lessons or a whole family registering for yoga, this new feature makes it easier than ever to apply automatic discounts based on how many members from the same household sign up for the same course. Making it financially easier for your members to participate in your facility courses. 

We'll break down how it works, share real-life examples, and highlight why this feature isn’t just for siblings, or just for kids. Plus, learn how to get started and where to find all the setup resources you’ll need.

It’s a big win for busy parents, household flexibility, and streamlined operations

Don’t forget to engage in our community slack channels! Need access? Reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Let’s be real, canceling a subscription or membership should be easy, but we’ve all been trapped in a never-ending loop of “Are you sure you want to cancel?”.

Enter the FTC’s Click to Cancel regulation (July 14th is the compliance deadline! - Previously May 14th), and more importantly, enter Jordan and Maya, who break it all down in this episode of The Rec Room.

Not only do they make sense of the new rule (without putting us to sleep), but they also dish out the good news: Traction Rec has made compliance a breeze. With three different cancellation options, your staff and members get a frustration-free experience.

Jordan and Maya keep things engaging, informative, and surprisingly fun. Whether you geek out over policy changes (no judgment) or just want to make life easier for your team, this short episode is well worth a listen.

Don’t forget to engage in our community slack channels! Need access? reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

The future of member service is here! In this episode, Jordan and Maya introduce Agentforce—Traction Rec’s always-on AI Personal Registration Agent built in partnership with Salesforce. Designed for YMCAs, JCCs, and community centers, Agentforce empowers members to register faster, get real-time answers, and engage with you 24/7.

Tune in to learn how this purpose-built agent is transforming member experiences, reducing front desk load, and making registration smarter and more inclusive. It’s not just AI…it’s your AI, tailored to your community.

Checkout Traction Rec’s Listing in the SF App Exchange Here: https://appexchange.salesforce.com/appxListingDetail?listingId=7edf2fdf-cdf3-40c8-8b42-f707306f824e&channel=recommended 

Have questions? [email protected] 

In this episode of The Rec Room, Jordan and Maya dive into everything finance that got a major glow-up in Version 60 — and trust us, there’s a lot! From streamlined transaction history to smarter billing schedules and future payments, Traction Rec has made managing finances easier, clearer, and more efficient.

Get up to speed on all the updates and have some fun along the way — because who knew finance could be this exciting? Tune in and join the conversation!

Dont forget to engage in our community slack channels! Don't forget to engage in our community slack channels! Need access? reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Welcome to The Rec Room! 

In this episode of The Rec Room, Jordan and Maya dive into Traction Rec’s new Payment Page — a sleek update designed to boost performance and user experience. They’ll explore what’s new and exciting, review current limitations, and highlight their favorite features. Grab your headphones and get ready for TREC60!

Don't forget to engage in our community slack channels! Need access? reach out to [email protected]

Tune in, laugh with us, and get the inside scoop on what’s next!

Welcome to The Rec Room — Traction Rec’s exclusive, private AI generated podcast just for our amazing customers! 

In our very first episode, your AI hosts Jordan Williams  and Maya Patel take you on a fun ride through the brand-new Welcome Center app. They’ll share their favorite features, real-world use cases, and why this is a total game-changer.

Tune in, laugh with us, and get the inside scoop on what’s next!

Don't forget to engage in our community slack channels! Need access? reach out to [email protected]. 

Link to Promo Video 

https://www.youtube.com/watch?v=se96Vlr5cyU 

Link to Knowledge Base:

https://success.tractionrec.com/s/article/Overview-Of-The-Welcome-Center-App 

Welcome to The Rec Room — Traction Rec’s exclusive Artificial Intelligence podcast just for our amazing community!

This is your go-to spot for all the latest product updates, feature deep dives, and real-world use cases — all delivered in a fun, fresh, and easy-to-digest format.

Hosted by the AI Generated dynamic duo Jordan Williams (tech-savvy, quick-witted, and always ready to geek out) and Maya Patel (warm, community-loving, and passionate about building connections), The Rec Room keeps you in the know and part of the conversation.

Tune in, stay informed, and get excited — there’s so much more to come!

Don't forget to engage in our community slack channels! Need access? reach out to [email protected]