Jill Palmer is an advocate of tech, people and the community and I love how open and honest she is about the business and her personal actions over the last few months.

We dive into what Clicktravel has done to recognise burnout, how they support mental wellness, and how as a leader you have to “fit your own gas mask” before helping others.

I particularly love Clicktravel’s commitment to giving back to the community and supporting young people as she talks to me about how they reached how to schools and colleges in disadvantaged areas of the city to offer them virtual work experience workshops during this unique summer.

Jill and ClickTravel’s passion and authenticity comes through in this episode, and it is testament to them, and evidently their employee’s loyalty to them is a reason why.

Feel free to connect with Jill on LinkedIn and visit their website for further information.

https://www.linkedin.com/in/jillpalmer/

www.clicktravel.com

And of course, if you’d like to be on the ReCX podcast or want to speak to me about all things community and talent, then get in touch via [email protected]

Sirte is another of my fellow co-authors, whose chapter talks about CX and Lego Serious Play!

Sirte is based in Finland, running a CX Consultancy called: https://www.shirute.com/en

In this episode, we talk Lego (which I'm personally obsessed with), the D.O.T principles and how we can do more to understand young people. 

This is one of my favourite episodes, based on not only the topics, but the experiences, we can all make in our own businesses and lives. 

Feel free to connect with Sirte via LinkedIn! 

https://www.linkedin.com/in/sirte/

Sometimes you get to meet someone who not only does Tech but does CX and Culture as well - An added bonus for me, personally, as they are all my favourite things!! 

Sharon Boyd is the founder of Canoodle CX and CXO for MKL Innovations an IoT house in the North. She is partway through a MBA at Cranfield, is CCXP certified and an experienced programme manager with 20 years customer-facing programme delivery.

Connect with Sharon below! 

https://www.linkedin.com/in/boydlsharon/

https://canoodlecx.com/

If you'd like to be on the podcast or want to share something CX, Culture or something else, drop me a line [email protected]

or put some time in my diary! 

https://calendly.com/cx2talent/chat

In this episode of the ReCX Podcast I speak to fellow Co-Author, Sarb Rana from Mooply. 

Sarb and I have a similar approach when it comes to Customer Experience, using its principles and theories and applying them practically in our businesses in order to differentiate ourselves from the "bigger players" in our respective industries. 

If you would like to connect with Sarb :

www.mooply.co.uk

https://www.linkedin.com/in/sarb-rana-1a9bb8124/

Mooply is a tech platform that connects individuals and businesses looking for complex finance to lenders. We put customers at the heart of everything we do, from an intuitive interface to automating the mundane and manual. Ensuring our customers can access finance quickly and easily.

Mooply Vision Statement

Our vision is to be the go-to online platform for customers looking to raise Bridging & Commercial finance.  Our brand represents simplicity and ease when it comes to obtaining Bridging mortgages.

Mooply Mission Statement

Our mission is to bring down the barriers obstructing SME’s & clients looking to raise Bridging & commercial mortgages. We want to play a part in helping them to reach their business dreams.

Olga Potaptseva is the Founder of European Customer Consultancy a global CX consultancy focusing on Voice of the Customer and market research.

Olga and I talk about how the Middle-East has adopted CX and why it is so important for businesses to understand what their customer experiences but also feels. 

I love Olga's points around hiring for diversity and why it is so important for cross-pollination of ideas within a business.

If you'd like to connect with Olga or hear more about her business, please check out her website and LinkedIn profile below:

https://eucustomerconsultancy.com/

And as, ever if you'd like to be on the show or hear more about CX Squared, future ReCX episodes or other initiatives, please get in touch with me on [email protected]

On this special spin-off series of ReCX, I speak with another fellow co-author from our new book Customer Experience 2 : Nick Lygo-Baker. 

Nick is a CX professional based in Milton Keynes, England and is keen to bring the best of CX from around the world and CX in the UK. 

It is really interesting to get Nick's take on how he sees businesses' views on CX in the UK and how it has transformed over the years! 

If you'd like to get in touch with Nick, his details are below!

https://www.linkedin.com/in/nicklygobaker/

https://www.paradigmcx.com/

If you'd like to be on the ReCX podcast, feel free to get in touch with me:

[email protected]

On this spin off series, I speak with fellow co-author from our soon to be released book, Customer Experience 2, Stacy Sherman. 

Stacy is not only an expert in all things CX, but she is a role model for all women who seek equality. We share similar interests in Diversity and Inclusion and employee engagement and I was thrilled to understand why she does what she does! 

So, if you want to hear about her chapter in our new book and her journey through CX, give us a listen! 

If you'd like to get in touch with Stacy, her details are below! 

https://www.linkedin.com/in/stacysherman/

https://doingcxright.com/

If you'd like to be on the ReCX podcast, feel free to get in touch with me:

[email protected]

On this special episode of RecX – I team up with fellow Birmingham Tech Community Lead, Chris Blackwell who is my co-host for this Scenario Planning during Lockdown episode.

We interview four Digital and Tech Birmingham based businesses, whom were happy to give their ten pennies worth on how their busineses have been challenged, how they’ve dealt with remote working and what they would like to see with the tech and digital scene in Birmingham.

Thank you for co-hosting with me Chris Blackwell https://www.plpconsult.co.uk/

And Thank you to our special guests: 

Danny Gwynne from https://spark-media.co.uk/

Karl Nicholson from https://synaptek.co.uk/

Daniel Genever from https://www.itg.co.uk/

Mark McDonagh from https://www.sales-i.com/

Feel free to reach out to any of these guys on LinkedIn! 

Neal Maher and I, use to go to school together. Neal and I discuss his journey from having an eating disorder for three years to going on to becoming a bodybuilding British finalist in 2016. 

Neal and his Muscle Ink brand has sought to revolutionise the Bodybuilding industry and we discuss why it is so important to be different and when people say that won't work, why you should ignore them and go and follow your vision and dreams! 

I love Neal's honesty and transparency, his pure energy and goal setting, and why he is an inspiration to young kids who aren't engaged in school and why you can still go on and achieve whatever you want to, even when the system is saying you can't! 

#recx #goals #bouncebackability #adversity #muscleink #bodybuilding 

Follow Neal : https://www.instagram.com/the_muscle_ink/

Many know, that my journey into the Digital Skills Gap, started with Birmingham Tech Week. If I didn't have the opportunity to talk about the Digital Skills Gap, then I don't know whether what we have achieved would have snowballed to where it is now, but all good things have to start somewhere! 

The last 12 weeks of Lockdown and more recently the shocking death of George Floyd, has taken me on a personal emotional rollercoaster, and Yiannis and I face up to facts and what we can do to support our communities!

Yiannis and I go deep into the ways he has had to adjust and what the journey of Birmingham Tech Week looked like; from just an idea to a reality in all but 3 months! 

We look into throwing yourself into work, and actually what one should do to detach from work/home life through looking after yourself and giving yourself time! 

This episode is a real treat and something I was very much looking forward to recording and listening back to! 

https://www.linkedin.com/in/yiannismaos/

#recx #emotionalrollercoasters #mentalhealth #birminghamtech #strongertogether