Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship.

⏱️ Timestamps:

00:00:00 - Kumbaya b-----es

00:02:30 - Giving Kristi her flowers

00:03:15 - Collaboration with sales challenges

00:04:35 - The tension between CS and sales

00:05:22 - JP’s approach to sales relationships

00:07:03 - Rob’s counterintuitive solution

00:09:30 - Importance of feedback mechanisms

00:11:00 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kristi Faltorusso:

Kristi's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Mentioned in this episode:

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