Stefano de Liguoro is the Chief Digital Officer at Zurich Spain and Head of Zurich Klinc his task is to try creating new digital business models to simplify the way the customer interacts with insurance and also introduce young customers to the world of insurance.

As a guest on the Reinventing Finance Podcast, he shares with Nick and Tom insights about:

📌 His role as a Chief Digital Officer (CDO) and what responsibilities it entails and what it does not

📌 His role as Head of Zurich Klinc and how these two roles interact with each other

📌 Type of channels served and customer segments of the digital brand of Zurich Klinc

📌 Goals and objectives of Stefano as a CDO and his Team

📌 Some unsolicited advice on which do’s and don’ts define the job of a CDO esp. in comparison to other overlapping roles with titles such as Technology, Transformation, Change or New Business & Ventures

📌 Why don’t there seem to be insurers who work across channels (agents, brokers, direct, affinity etc.) who share a common IT infrastructure both across business lines within one country and even more so across countries?

📌 Where Stefano sees the most attractive growth opportunities for Zurich Klinc but also Zurich overall in Spain

📌 The role of flexibility in relation to customer-centricity when developing new products

📌 The topic of ESG and the potential business opportunities in creating “green” insurance products