Addiction is often misunderstood, but at NYC Health + Hospitals, treatment is rooted in compassion, community, and  care.

On this episode of The Remedy, host Dr. Michael Shen is joined by Dr. Dan Schatz, Medical Director of Addiction Services, and Sasha Ashton, Director of Addiction Services at NYC Health + Hospitals/Kings County in Brooklyn. Together, they explore how NYC Health + Hospitals is treating substance use disorder with a comprehensive,  approach—whether someone walks into an emergency room, seeks help at a methadone clinic, or connects through community outreach.

They discuss the devastating rise of fentanyl in the drug supply, the role of peer support in recovery, and how stigma continues to prevent many New Yorkers from seeking care. Sasha and Dr. Schatz also talk about the importance of offering flexible, harm-reduction-based treatment options, from walk-in care and bridge clinics to sober social spaces that include dance parties.

The episode also highlights innovative programs that  support pregnant and postpartum patients, and the upcoming RISE Center in the South Bronx, which will offer integrated services for families impacted by addiction.

With real-life stories of transformation and a deep understanding of what success in recovery can look like, this conversation offers hope and a powerful reminder that healing starts with respect and trust.

Listen to the full episode now.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

• Substance UseServices Webpage
• Press Release on SUD Clinic for Expecting and Parenting Families
• Press Release on Support for Opioid Prevention (see section on NYC H+H)

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

The integration of Artificial Intelligence into healthcare is rapidly evolving—but what does that mean for public health systems, providers, and the patients they serve? At NYC Health + Hospitals, a comprehensive AI strategy is being developed to enhance patient care, improve  efficiency, and support the workforce.

In this episode, host Dr. Michael Shen is joined by Divya Pathak, Chief Data Officer, and Dr. Andrew Wallach, Chief Medical Officer of Ambulatory Care. Together, they discuss how AI is being used to support clinical workflows, provide more accurate radiology readings  and reduce health worker burnout. The conversation also explores how AI can help address health equity and deliver more personalized care across a diverse patient population. The guests highlight current pilot programs, including ambient AI and patient messaging support, as well as the ethical considerations and governance frameworks required to ensure responsible AI adoption.

This episode offers a closer look at how the largest public health system in the country is navigating the future of healthcare with AI as a critical tool.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

• Divya Wins AI Innovator Award
• Divya Takes Helm as Chief Data Officer

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Access to healthcare is a human right, but for many who are unhoused and living on the streets,  staying healthy is nearly impossible. Without a stable address, many don’t get regular care, leading to worse health outcomes, and the care they do receive is often limited to emergency rooms. To bridge this gap, NYC Health + Hospitals launched the Street Health Outreach & Wellness program, bringing essential medical care and social services directly to those in need through a fleet of mobile medical vans.

In this episode, Dr. Michael Shen speaks with three dedicated social workers—Barney Chow, Eric Trujillo, and Chloe Frankel—who are on the front lines of Street Medicine. They discuss how the mobile vans provide medical care, harm reduction services, and mental health support in communities across New York City. The conversation explores the unique challenges of working with unhoused populations, how the team builds trust, and what it means to meet patients where they are—both physically and emotionally.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

Related Links

• SHOW Vans Webpage
• SHOW Vans Video
• City Council Hearing
• Press Release

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

New York City’s Arrival Center, located inside The Roosevelt Hotel in the heart of Midtown Manhattan, emerged as the new Ellis Island and a critical resource for asylum seekers from around the world. In this episode, host Dr. Michael Shen is joined by Shane Hanlon and Besa Rexha, Program Director and Deputy Director of the Arrival Center, to discuss the trauma faced by newly arriving asylum seekers, the medical services provided, and the vital role of NYC Health + Hospitals in their journey. Shane and Besa share stories of harrowing journeys, explain the need for medical and mental health screenings, and highlight how the center’s efforts have changed lives. Tune in to learn about this important work that’s helped thousands of families build a healthier future in New York City and beyond.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

• NYC Health + Hospitals Celebrates One Year Anniversary of Arrival Center
• Blueprint to Address the City’s Response to the Asylum Seeker Crisis

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Gun violence is a public health crisis—so what happens when we treat it like one?

In this episode, Dr. Michael Shen sits down with three leaders working on the frontlines of hospital-based violence intervention: Dr. Rob Gore, Attending Emergency Medicine Physician at NYC Health + Hospitals/Kings County in Brooklyn and Founder of Kings Against Violence Initiative (KAVI); Yahsef Johnson, Hospital Program Coordinator for KAVI; and James Dobbins, Executive Director of Guns Down, Life Up at NYC Health + Hospitals/Lincoln in the Bronx.  

They discuss the groundbreaking work of NYC Health + Hospitals’ Hospital Violence Interruption Programs, which begin at the victim’s bedside and extend into the community, breaking cycles of violence through intervention and support. From life-saving moments in the ER to long-term  prevention efforts, hear how these programs are transforming lives across New York City.  

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

• Blueprint to end Gun Violence
• Kings Against Violence website
• Guns Down, Life Up

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Getting healthcare is a challenge for many New Yorkers, especially those who are uninsured or undocumented. NYC Care, a groundbreaking program from NYC Health + Hospitals, is changing that. Host Dr. Michael Shen speaks with Dr. Jonathan Jimenez, Executive Director of NYC Care, and Maritza Terrones, Healthcare Director at La Jornada, about how the program provides healthcare to low-income and uninsured New Yorkers—regardless of immigration status or ability to pay.

In this episode, they discuss how NYC Care started, the importance of outreach through trusted community groups like La Jornada, and the program’s incredible outcomes after five years, including improvements for New Yorkers with diabetes and hypertension. Maritza also shares her personal story as both an NYC Care member and advocate. Hear how NYC Care is making healthcare accessible for thousands of people.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

• NYC Care website
• NYC Care’s Partnership with the Mexican Consulate
• Engaging Non-Traditional Workers Toolkit
• NYC Care as a Model for Promoting Health Equity
• NYC Care’s 5-Year Anniversary

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Did you know that there’s a small, but mighty, army of Community Health Workers in New York City, fighting to ensure people have what they need to live healthy lives? In this episode of The Remedy, Dr. Michael Shen sits down with two inspiring guests in Brooklyn: Natasha McIntosh White, a Community Health Worker Supervisor, and Nkrumah Powell, a Community Health Worker. They unpack the vital role Community Health Workers play in bridging the gap between medical care and social needs like housing, food , and transportation. With over 250 workers, NYC Health + Hospitals has built one of the largest programs in the nation.   Working in some of New York City’s most underserved neighborhoods, they help patients navigate a complex system, by guiding and empowering them. From getting people housing to putting food in an empty fridge  to walking patients to doctors appointments, Community Health Workers Natasha and Nkrumah share moving patient stories, trust-building, and small wins that make a big impact. Join us for an inside look into what it takes to meet patients where they are and the phenomenal work of Community Health Workers.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

Presented by NYC Health + Hospitals
www.NYCHealthAndHospitals.org

Being a healthcare worker at NYC Health + Hospitals means embracing an incredible mission, to serve all New Yorkers. But, the pressures of a healthcare job can often lead to stress, burnout, and depression, impacting the mental health of frontline health care workers. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Eric Wei, Senior Vice President and Chief Quality Officer at NYC Health + Hospitals, and Jeremy Segall, our System Chief Wellness Officer. Together, they discuss how NYC Health + Hospitals supports the mental health of more than 40,000 health care workers with the Helping Healers Heal program, addressing the stigma around mental health, using Arts in Medicine to de-stress, and much more. So press play and listen to another episode of The Remedy from NYC Health + Hospitals.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

In recent years, NYC Health + Hospitals has expanded access to care for unhoused patients and helped many find permanent homes. Since April 2021, our fleet of mobile vans has made more than 200,000 engagements, providing both street outreach and medical care to people living unsheltered, and our medical respite program has supported over 1,100 patients who needed a temporary place to stay.  Beyond that, our Housing for Health initiative has connected over 600 patients to permanent housing.  In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Amanda Johnson, Assistant Vice President of Ambulatory Care & Population Health, and Leora Jontef, Assistant Vice President of Housing and Real Estate at NYC Health + Hospitals.  Together, they delve into New York City's housing crisis, explain how safety net clinics and mobile vans are providing care to patients experiencing homelessness and why NYC’s public health system now has a path connecting many  to their own homes. So press play and listen to another episode of The Remedy from NYC Health + Hospitals.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org

Since spring 2022, over 170,000 asylum seekers from all over the world have come to New York City seeking a better life for themselves and their families. In response, the staff at NYC Health + Hospitals are rising to the challenge of caring for the newest New Yorkers. In this episode of The Remedy from NYC Health + Hospitals, host Dr. Michael Shen is joined by Dr. Ted Long, Senior Vice President, Ambulatory Care and Population Health at NYC Health + Hospitals, and Dr. Natalie Davis, Associate Medical Director of Ambulatory Women's Health Services at NYC Health + Hospitals/Bellevue, to discuss the city’s humanitarian centers, overcoming misconceptions about access to healthcare for asylum seekers, helping migrants deal with  trauma they’ve experienced on their journeys, and much more. So press play and listen in to another  episode of The Remedy from NYC Health + Hospitals.

Follow Us

• Twitter @NYCHealthSystem
• Facebook @NYCHealthSystem
• Instagram @NYCHealthSystem
• LinkedIn @NYC Health + Hospitals 
• YouTube @NYCHealthSystem 

Presented by NYC Health + Hospitals

www.NYCHealthAndHospitals.org