In this episode of the Remote Work Tribe podcast, we chat with Geoff Roberts, Co-founder of Outseta. He shares how he has built a disruptive work culture model that allows Outseta to compete with much larger organizations, choosing to bootstrap in a VC world, the importance of meritocracy and collaboration, horizontal customer support models and much more. 

Episode timestamps:

• What does Outseta team structure look like? (1:00)
• What are Outseta’s values, and how do they develop autonomy? (2:40)
• How to filter out potential employees who are not a good fit. (8:16)
• How does the hiring process work at Outseta? (12:25)
• How does he ensure projects are done promptly in a self-managing environment? (15:20)
• How does equity work at Outseta, and what inspired it? (18:50)
• How do tasks get prioritized at Outseta? (25:30)
• How do you ensure the team is comfortable and capable of customer support work regardless of seniority? (30:45)
• Lighting round questions. (35:50)

We hope you enjoy it!

Links mentioned on the podcast.

• [email protected]
• twitter.com/GeoffTRoberts
• Theremoteworktribe.com
• newsletter.theremotetribe.com
• Jessicamalnik.com

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