In this episode of the Remote Work Tribe podcast, we chat with Sarah Betts, Support Director at Alyce. We talk about her philosophy when it comes to customer support, how to build a team that feels comfortable asking for help and collaborating, setting up great 1-1 discussions, her journey and learnings from her unique background in education, and more. 

Episode timestamps:

• Sarah’s philosophy for Customer Support? (0:55)
• What is the structure of her team? (1:36)
• How does she set up a structure of ownership on her team? (2:50)
• How does Sarah run weekly meetings? (4:25) 
• How does she help her team feel comfortable raising their hand? (7:05)
• The importance of apologizing and its role in job interviews? (9.37) 
• How to nurture team culture. (16:10)  
• How does she encourage her team to get the most out of their 1-1. (18:05)
• Sarah’s journey from preschool teacher to support manager at a tech startup. (23.15)
• What is the most unconventional skill from her educational background that she often uses in her current role? (26:15)
• Lightning round questions. (28:35)

We hope you enjoy it!

Links mentioned on the podcast

• linkedin.com/in/sarah-betts-dunn
• Theremoteworktribe.com
• newsletter.theremotetribe.com
• Jessicamalnik.com

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